MK550 Connection Issue

Answered

Follow

Hayato Kawajiri

• March 11, 2020 03:00
• Edited

I recently purchased 5 MK550 Mouse/Keyboard combo sets (includes K350 Keyboard, M510 mouse). 3 sets connected very simply, just plug and play. With 2 of the sets they didn't connect right away. I logged into website and installed unifying software. I followed the steps to connect the devices. The mice connected very easily. The keyboards were recognized, but will not type https://www.rottenhayato.com/ja/ . I repeated the process with the keyboards several times with no success. How can I get these keyboards to not only be recognized and show as connected, but actually function? Your help is appreciated.

 

 

 

0

• Official comment

  

  Logi_Matt

  • March 13, 2020 14:06

  Hi Hayato Kawajiri,

   

  Thank you for reaching Logitech! We apologize for not providing a prompt response.

  With the steps that you have done, you already covered the necessary troubleshooting for your Wireless Combo MK550. It will be best to coordinate with the point of purchase to have the faulty sets replaced.

  If you have further inquiry, please do not hesitate to reach back to us or contact our support team for direct assistance.

   

  Regards,

  Logi_Matt

  Comment actions Permalink
• 

  tom scudder

  • February 26, 2020 01:48

  To be perfectly honest with you....I have tried to be a logitech customer for alot of years...to no avail....return the sets and buy a higher quality wireless keyboard and mouse set....sorry...I just learned from experience ....Good luck

  0

  Comment actions Permalink
• 

  Nick0651

  • February 27, 2020 14:03

  I am having the same issue.  My keyboard was working fine yesterday, today when I boot up it is no longer working.

  0

  Comment actions Permalink

Please sign in to leave a comment.