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Holy Crap: Support site a nightmare

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7 comments

  • Official comment
    Balaji P

    Hi Lamp, thanks for reaching out and sorry to hear about your experience with the support. We apologize for delay in response. We'd love to keep the conversation going directly with the Support Team. So, I will now go ahead and create a new ticket for you.The team will review your case and will be in touch via email as soon as possible. Do not hesitate to let us know if you have any questions as the team follows up or in the meantime as the conversation continues there.

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  • K Lamp

    I got dizzy just going round and round their site: business, no maybe personal, no maybe business. Logged out each time: search engine always brings me to the other side. I am just trying to find a customer support email to cancel an order that never came. I’ve spent 30 minutes going round and round, and round and round. And since telephone support is shut down, it has to be email.

    I haven’t had a web experience this bad since the late 90’s. Whew. Sometime a company’s support is soooo bad, it scares you off from even thinking about buying.

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  • Fred Haaser

    I have to agree, site is like a merry go round.  And when I type in 930e, the webcam name, if finds nothing!

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  • Clifford Rodell

    Has anyone been able to reach Logitech?  The only response I received was through Facebook IM, and the response was vague.

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  • Clifford Rodell

    K Lamp.  Do you actually have a support email?  Logitech doesn't post anything.

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  • K Lamp

    I never found an email address. People have suggested Twitter. I will refuse delivery if I have the chance. I don’t understand how an established corporation can possible exist in this day and age with such a horrible web experience for so many customers. (And this has zero to do with Covid-19 crisis.)

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