Cannot Reinstall Logitech Capture, after uninstall PC

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jason Hauschildt

• April 03, 2020 03:07

I just uninstalled Logitech Capture  2.00.226 from my Windows 10 64bit. Then I went to install it again as an Admin, but I now get a window telling me, Restart Required - "Restart is required to continue with LogitechCapture installation." 

I have followed this process 3 times, with no installation complete.

FYI- I have Skype for Business and ZOOM installed on my machine. Skype and another Softphone client that has video conferencing login upon startup.

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• Official comment

  

  Balaji P

  • June 24, 2020 05:04

  Hi Josan, thanks for reaching out to Logitech. We apologize for delay in response. Kindly install the latest version of Logitech Capture.
  
  Click here to download the English Logitech Capture: https://www.logitech.com/product/capture
  
  Thanks for choosing Logitech, have a good day.

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  Michael Israel

  • May 07, 2020 23:32

  Same issue here.  Uninstalled and went to reinstall.  Says "restart required".  After restart you come back in and still get "restart required".  Did you ever resolve this, does not look like Logitech ever replied.

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  Michael Israel

  • August 30, 2020 00:53

  This issue still persists almost 6 months later. Latest version of capture downloaded. Every time you start the install it says a reboot is required. I reboot system and back to square one with same exact screen .. reboot required.

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  Ivar7289

  • September 07, 2020 17:12

  The same thing happens to me. It is as if they read some flag somewhere that they never delete and it gets into a loop. How can we get Logitech to notice this?

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  R Rees

  • January 31, 2021 00:05

   

  similar issue...My problem is during a installation attempt. The Error message states I need a Internet connection!!! I've removed the prior edition of Capture and rebooted, Also I've scanned my entire PC for security and or maintenance issues, and compatibility with other Logitech apps, Left a message in a Logitech CHAT(sales) line with a promise Logitech(technical) will follow up maybe in a-day or two. 

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  R Rees

  • February 14, 2021 22:07

  RONALD REES >>cont'd (now Sunday, Feb 14, 2021) I've now managed to get two ticket numbers from Logi support. Due to holidays I most likely won't see any response until Tuesday (my guess). Here's a copy of the repeating errpr message i get on every attempt to install the program. 

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  R Rees

  • February 14, 2021 22:11

  I'm obviously on the Internet.... I'm here now!!! This is not my first rodeo...!

  Logitech as some bad code in their program....they need to fix it! I really hope the do!

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  Piet Snot

  • February 04, 2022 11:41

  The Logitech Capture installer has a bug that has not been fixed in the latest version of Capture. I spend several hours trying to fix it, and I have. You should google the word LogiCaptureSetupNeedReboot

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  Michael Israel

  • February 04, 2022 13:45

  Thanks for the info. Can you share rhe solution? All Google returns on that keyword is what looks like results of a virus scan.

  Really sad that Logitech has not addressed, or even responded to this long open issue. Says a lot about their customer focus.

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  Sha S

  • February 04, 2022 18:14

  Hi there,

  Thank you for reaching out. We apologize for the inconvenience. Follow the steps below and check if this helps:

  1. Uninstall and reinstall Logitech Capture
  2. Perform a clean boot of your Windows Computer.
  3. Article to perform a clean boot in Windows:

  https://support.microsoft.com/help/929135/how-to-perform-a-clean-boot-in-windows 

  3. Install Logitech Capture
  4. Article to install Logitech Capture:

  https://support.logi.com/hc/articles/360024849133

  Regards,

  Sha

  Logi Support

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  Piet Snot

  • February 07, 2022 14:16
  • Edited

  "We apologize for the inconvenience."

  Disingenuous apologies not accepted. Big companies like Logi don't care about their customers. As long as 90% of users don't complain, all you're offering the other 10% is "apologies for the inconvenience". But rarely an actual solution.

  It is ridiculous that there are multiple topics on this very same subject, and all you can come up with a templated answer: "please reinstall". This answer shows how little you care: the very problem is that installation is not possible. You did not even read the actual question well enough to realise this.

  Luckily your customers are more involved. Google "LogiCaptureSetupNeedReboot" for the actual solution.

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  Michael Israel

  • February 07, 2022 16:36
  • Edited

  Piet. Google is now showing your solution. Thanks, I tried it and it worked.

  Agree, that the official responses are no help at all. It is comically sad when people are reporting that the installation program will not allow installs and the official response is to reinstall. Kind of like reporting your car won't start and being told that the solution is to start your car.

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  Karthik

  • February 08, 2022 13:25

  Hello Piet,

  Thank you for providing the information and hope this help our users. We will pass this along to our team. We always want to ensure we are providing our customers with the best products and experience Let us know if there is anything else in the future we can do to assist.

  Regards,
  Karthik.B
  Logi Support

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  Karthik

  • February 08, 2022 13:26

  Hello Michael,

  We're so glad that the issue is resolved! Let us know if you have any questions or concerns any time in the future.

  Regards,
  Karthik.B
  Logi Support

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