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Logi capture no longer works with zoom

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66 comments

  • Official comment
    Balaji P

    Thanks for reaching out and sorry to hear about your experience with the Logitech Capture. We'd love to keep the conversation going directly with the Support Team. So, I will now go ahead and create a new ticket for you.The team will review your case and will be in touch via email as soon as possible. Do not hesitate to let us know if you have any questions as the team follows up or in the meantime as the conversation continues there.

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  • Mitchell Stewart

    Same here.  I purchased a Logi StreamCam about 10 days ago and have never been able to use Logi Capture with Zoom (although I try a different way every day).  When Logi Capture is open, both Logi StreamCam and Logi Capture come up as Camera options, but when I select LogiCapture, I get an error that says it can't start the camera and the view field is black.  When I try to go back to Logi StreamCam, the same thing happens (error and black screen).  When I close the LogiCapture app on my desktop, I can again use the Logi StreamCam option. So, I can't have the LogiCapture app open when I have Zoom open. I have no idea what camera settings Zoom is using with the StreamCam and I cannot control any of them.  I need to be able to as we're teaching an online fitness class and the StreamCam obviously has auto-focus as a default and the camera is constantly focusing and re-focusing making viewing almost impossible.  

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  • James Starke

    I concur. I just downloaded the new Zoom install and Capture is no longer recognized by Zoom. As soon as I close Capture, Zoom recognizes my c920 when I choose it.

    I need the features of Capture to zoom myself in otherwise I'm too far away for my liking.

    HELP!!! I rebooted after the install and still nothing.

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  • Chris Awai

    Precisely the same symptoms here. Depressing and I hope Logitech fixes this. Camera alone works fine, selecting Logi Capture results in error and black screen. Win 10.18363 x64, Zoom from 02.04.

    Thanks for any workarounds!

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  • Paul Hewitt

    And same exact issues here. 

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  • StephenWise4443

    I am using 920s camera with Zoom and Logitech Capture. Has been working fine for months. Used it this morning. Received a zoom update mid day and logitech capture no longer works. Impact is unable to control camera settings such as zoom and left and right.

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  • Aaron Goldberg

    Yes, Logi capture no longer works with most the recent update to Zoom.  Since I just installed Zoom for the first time last week I had an old copy of Zoom and reinstalled it.  I had to manually put a shortcut on the desktop in Windows 10.  Hopefully this will get fixed soon.  

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  • Todd Curry

    Exactly my same problem.  

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  • Elijah Bradford

    For temporarily dealing with this problem, where can i find an old version of zoom?

     

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  • Angela Thompson

    I had same problem, although camera was working just not showing on zoom. Now camera not turning on either. How do I install old version of zoom as I have had it for a few weeks. Thanks so much- feeling stressed as I was supposed to be teaching yoga this morning using webcam and failed!!

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  • John Gravitt

    Same problem. By the way, if you stream to OBS and use their virtual CAM, Zoom will pick it up. OBS is not as good as Zoom with green screens, though.

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  • James Starke

    I just uploaded a previous version 4.52 (no video BGs) to We Transfer.
    *https://wetransfer.com/downloads/d82de961d26cb7b278f91c955c4b395e20200403152124/848ed6b7521f4ce822d4d9396b2e021520200403152149/277cd3  to download

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  • Christian Champagne

    Thanks James Starke!  I downloaded this version of Zoom and it works well now.

     

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  • Christine Seel

    Yes, thank you for the link to the older version of Zoom!  I thought it was something I had done to my Logi settings and have been messing with them for hours.  Turns out it was the Zoom update (gee, thanks, Zoom).  Any thoughts on when Zoom will make an update that doesn't clobber its ability to see LogiCapture as a video input?  I can see it now...they'll blame Logitech, Logitech will blame Zoom and no one will ever fix it.  Argh.

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  • Jeff DeKonty

    James, we all know you're really Tony Stark.  A change of first name and an extra "e" can't hide your prowess!  :-) 

    I sent a copy of this post to Zoom support.  I'm guessing they've got their hands full with all the pandemic zoomers. 

    James, thanks for the link.  We all owe you a virtual beer.  

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  • James Starke

    Thanks folks. I wish I had the version just before this, because I love doing my online meditations with a video of candles burning in the background. My guess is Zoom will do something, because many of their presenters use Logitech devices and they probably use Logi Capture as well. I have and I encourage you to do the same, put in a support request to ZOOM as well to try to solve this. In the meantime, keep this in a folder in case it breaks again. I thought I had been keeping copies of all the upgrades, but I guess I must have done the last couple of upgrades from the Zoom panel. I won't do that again.  Tony Stark is my much younger and more outrageous brother. ;-) 

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  • Mitchell Stewart

    Amazing.  Thanks so much.  Works perfectly.  Just gotta make sure nobody clicks "yes" to auto-updates!  Very very very grateful.  :)

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  • James Elkins

    Hi, sorry if this is a different problem: I can use the Logitech 920 camera in Zoom, but my Logi Capture settings (format, zoom preset, etc.) are not preserved. Is this what everyone means?

    Thanks somuch!

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  • Christine Seel

    James,

    Sort of. The thing with the Logitech capture is that all of the adjustments you make in that application can then be fed into the zoom like it's it's own camera, a separate input that carries all those settings with it. It would show up on Zoom like it's a different camera named logicapture. That's the part that stopped working for everybody with the zoom update.

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  • James Elkins

    Thanks so much! I never would have figured that out!

    So the short-term fix is the older version James Starke uploaded, and the long-term is wait for Zoom. (Or switch to some other app.)

    I really appreciate the quick answer.

    Best, Jim

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  • James Elkins

    However, I just noticed that upload is for Windows. This is a Mac (and I also have a Chromebook).

    Jim

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  • Christine Seel

    It is probably the same concept, be it windows, mac, or Chromebook. Where you "start video" you can usually also select which camera. If you don't see "logicapture" and you only see the direct input from your C920, it's probably not allowing you to use the input from the logi capture. Basically, when you're using the software it allows your system to see two cameras. The first is the raw input from the camera itself and the second should be the input from the Logicapture software. It appears that that second input is what got clobbered buy the latest Zoom update.

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  • longinthetooth

    Same issue for Windows 10 64 bit, and Logitech 920. Can't use Capture when using ZOOM. So end up with a distant looking image. Ironic you can't zoom with ZOOM, or any of the other Capture features.

    Have had similar issues with earlier versions of Capture and ZOOM. In both Logitech and ZOOM interests to work together to sort this out, otherwise both will get a bad name.

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  • James Elkins

    Thanks everyone for the quick and very informative answers. Anyone here use other videoconferencing apps that recognize Logi Capture?

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  • Susie Hipp

    I loved finding the download of the older version of Zoom in this thread earlier today.  I installed it and was able to overcome the issue with the Zoom update disabling my video.

    When I logged out of Zoom just now, it forced the new update on me - I did not have the option to cancel.  FRUSTRATED!!!

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  • Don Marco5237

    Thanks a lot James Starke! You helped me through this night's zoom meeting. But is there a way for someone to upload Zoom 4.6.something as the virtual background with the 4.5.2 is kinda shaky. Thanks anyways! And advanced thanks for the one who will be able to upload ;)

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  • James Starke

    @Don Marco, I agree. There is a later more stable version of Zoom before the one that crashed Logi Capture, but I never saved it, and unfortunately, the older version has to be reinstalled every time I restart my laptop, because I can't seem to find where to turn off auto-updates. Any ideas? 

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  • James Starke

    Hey everyone. I have another solution. I just an earlier Logitech Webcam software in my downloads folder. It is only the camera controls for zooming, panning, contrast, exposure, white balance, etc. It does not contain any of the screen in screen features. It is lws 2.8 (exe) and 71mb download. I didn't see it in the latest available downloads on Logitech site, but it works with the latest version of Zoom as it is an independent camera only control. ANyway it can be downloaded here: https://we.tl/t-N7cmTUq9rf   Hope this helps.

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  • Elliott Young

    Also broke it for me! Is this a problem with Zoom or Logi?

    I raised a ticket with Zoom. Let's see how far that gets...

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  • longinthetooth

    Do Logitech technical support read these, or is this just community sharing. If they don't then maybe we should all post to:

    Logi Support <support@logi.com>

    in the hope this gets some action from them, and likewise with ZOOM,  maybe :

    Zoom Video Communications teamzoom@zoom.us

    or

    Zoom Video Communications support@zoom.us

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