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C920 pro webcam no longer recognized in Windows 10

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9 comments

  • Official comment
    Jennifer D

    Hi there, 

    Thanks for reaching out. I see that you have already logged a ticket. We'd love to keep the conversation going directly with the Support Team. Please feel free to get back to us if you have any further clarification and we will be happy to assist you. 

    Regards,
    Jennifer

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  • Chris Combs

    I have exactly the same problem with exactly the same device

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  • SHERRY MIRSHAHI-TOTTEN

    Hey Chris! I fixed it!

     

    I have Windows 10 and what I did was restored Windows back to a point a few weeks ago and it now works fine. I think a Windows Update affected the drivers. So far it works fine now. So you might want to try this!

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  • Jesus murillo

    tengo el mismo problema  con el mismo modelo

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  • Susan Jones

    Sigh.   Windows acts like it is installed, under "audio" -- but no way to actually use it.   My only option is to remove the device.   It doens't show up in the apps list;  its manager does so I can change what it sounds like.   I can do everything but use it. 

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  • Susan Jones

    I used the bot to "guide" me but  of course it doesn't match what happens on my screen ("pick this choice!"   that doesn't exist...)

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  • Chris Combs

    Hey Sherry,

    What version of Windows 10 did you end up going back to?

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  • SHERRY MIRSHAHI-TOTTEN

    Hi Chris,

    I originally just went back to a windows restore point that was maybe a week or two ago. That worked really well but for some reason I ended up having the same problems. I restored a few times since then but now I have the same problem. I wonder if Windows just automatically is re-downloading things that are causing an issue with this? Or it could be a Windows 10 problem? I would love to see if it works with a different version of Windows on someone else's computer. For now, I've just given up as I've spent a lot of time on this. I want to buy a new webcam but it's impossible to find them until Logitech makes more which won't be for a few more weeks :(

    Sorry!

    Sherry

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  • Steven Neuner

    My c922 stopped working yesterday in the middle of a skype call, its only 6 months old.

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