C920 pro webcam no longer recognized in Windows 10

Answered

Follow

SHERRY MIRSHAHI-TOTTEN

• April 10, 2020 11:03

It was working fine but over the past week it stopped working. Unplugged, replugged, tried to switch USB ports. It isn't showing in Device Manager. Any ideas?

3

• Official comment

  

  Jennifer D

  • June 23, 2020 16:25

  Hi there, 
  
  Thanks for reaching out. I see that you have already logged a ticket. We'd love to keep the conversation going directly with the Support Team. Please feel free to get back to us if you have any further clarification and we will be happy to assist you. 
  
  Regards,
  Jennifer

  Comment actions Permalink
• 

  Chris Combs

  • April 11, 2020 15:22

  I have exactly the same problem with exactly the same device

  0

  Comment actions Permalink
• 

  SHERRY MIRSHAHI-TOTTEN

  • April 11, 2020 15:33

  Hey Chris! I fixed it!

   

  I have Windows 10 and what I did was restored Windows back to a point a few weeks ago and it now works fine. I think a Windows Update affected the drivers. So far it works fine now. So you might want to try this!

  0

  Comment actions Permalink
• 

  Jesus murillo

  • April 13, 2020 04:40

  tengo el mismo problema  con el mismo modelo

  0

  Comment actions Permalink
• 

  Susan Jones

  • April 13, 2020 18:28

  Sigh.   Windows acts like it is installed, under "audio" -- but no way to actually use it.   My only option is to remove the device.   It doens't show up in the apps list;  its manager does so I can change what it sounds like.   I can do everything but use it. 

  0

  Comment actions Permalink
• 

  Susan Jones

  • April 13, 2020 18:32

  I used the bot to "guide" me but  of course it doesn't match what happens on my screen ("pick this choice!"   that doesn't exist...)

  0

  Comment actions Permalink
• 

  Chris Combs

  • April 13, 2020 23:37

  Hey Sherry,

  What version of Windows 10 did you end up going back to?

  0

  Comment actions Permalink
• 

  SHERRY MIRSHAHI-TOTTEN

  • April 13, 2020 23:42

  Hi Chris,

  I originally just went back to a windows restore point that was maybe a week or two ago. That worked really well but for some reason I ended up having the same problems. I restored a few times since then but now I have the same problem. I wonder if Windows just automatically is re-downloading things that are causing an issue with this? Or it could be a Windows 10 problem? I would love to see if it works with a different version of Windows on someone else's computer. For now, I've just given up as I've spent a lot of time on this. I want to buy a new webcam but it's impossible to find them until Logitech makes more which won't be for a few more weeks :(

  Sorry!

  Sherry

  0

  Comment actions Permalink
• 

  Steven Neuner

  • April 15, 2020 10:41

  My c922 stopped working yesterday in the middle of a skype call, its only 6 months old.

  0

  Comment actions Permalink

Please sign in to leave a comment.