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StreamCam - repeated microphone loss in Zoom and Skype

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12 comments

  • Official comment
    Shahid K

    Dear Customer,

    I can see that the issue is resolved within our system under the ticket created. We wish you a great time with the Logitech StreamCam.

    Regards,
    Shahid

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  • Joe Kvam

    After some additional testing can confirm that the Logitech Capture software itself was/is apparently creating the issue(s), even when not open or using directly.  Since uninstalling everything works as you would expect and over multiple tests.

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  • Katherine Young

    Joe - I appreciate this post, and will try some of these things to fix the audio issue I'm having using my new Streamcam.

     I'm not as tech savvy as you are. Can you tell me how you got Zoom to use the Streamcam as  its primary source? 

    And do you know if you can mute the Streamcam mic and use a Yeti direct into the computer for zoom calls and recordings instead? I have a MacBook air. 

    Thanks for any help you can provide!

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  • Joe Kvam

    I am unfortunately not Mac-adept but what finally worked for me on my Windows 10 PC was simply having the StreamCam plugged in to its port WITHOUT the Logitech Capture software installed on the computer.  The PC will still (should) recognize and enable the cam generically without Logitech's Capture software suite also installed on the system, despite the pack-in instructions asking you to download their software first.  On my system at least it seemed to be creating some kind of conflict.

    I'm also a little new to Zoom but when you start up the Zoom app and start a meeting you should be able to select which microphone you want to use?  In Windows you can disable the StreamCam's mic discretely from video in the Device Manager settings.  I think the Mac equivalent is the "System Information" app (Apple menu > About This Mac).  Proceed at your own risk though I know nothing about how to fiddle with Mac settings.  However you SHOULD simply be able to pick which microphone you want to use within Zoom though without disabling anything.  When you're in a meeting go to the bottom left of your screen and there should be a button to Mute your microphone and next to that an arrow pointing up you can click on that will bring up a menu where you can pick which microphone you want to use, test your audio settings, etc..  You can also do this in the Settings menu of Zoom outside of a meeting.

    If Zoom is not defaulting to your StreamCam for video you should also be able to select which video source you want to use (if you have more than 1 camera attached or integrated into your PC) similar to how you can choose the microphone source (in Zoom Settings or the video menu in a meeting).

    Good luck!

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  • Nick Lyttle

    Hi Joe,

     

    THank you for your in depth customer support on behalf of Logitech! I too am having this issue and there are others as well. Logitech Capture was a real problem with the last Logitech webcam I bought - a c920, and it was sent back after a major conflict with Windows which was not going to get resolved, simply too old, and Capture was not playing nicely at all with the drivers. When I saw the Streamcam I nervously decided to buy it and am thrilled with the connectivity with Capture, the picture and functionality. All was fine until my first Zoom meeting. Your experience was replicated and although my troubleshooting less specific than yours, I still spent a couple of horus on it. Nothing worked.

    Then I found your post, and instantly uninstalled Capture.It is working reliably so far, Will report back if there are any repeat mic cutouts.

    Thanks for taking the time to post.

    Come on Logitech, there are enough owners of your brand new product with this issue and Zoom is a common enough platform to be working together to resolve this. 

     

    Thanks.

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  • Fiona Haines

    I am also having the same issue - have tried all of the suggestions in the initial post (am using Windows 10). Have also uninstalled the software provided with the camera - but, unlike the initial post here, this did not improve things. This camera in its current form is useless with Zoom, I agree it would be fantastic to have a solution to this, but it does not exist at present.

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  • Johannes Paul

    I am facing the same issue.

    I hope that Logitech is aware, that they labled this camera as "Skype-compatible"...
    And i just paid more then 100€ for a good camera, which does NOT work well with skype (for several MONTH).

    Hopefully this get enough attention from the Devs out there.

     

    Here is what i can give them:
    I have multiple microphones. When skyping and randomly the Mic-Input stops working, ALL MICS are not working anymore.

    What helped for me:
    1. Fully disconnect the streamcam (cable), still Capture software installed = No Problems in skype.
    2. Uninstalled Capture software, and cam is normally connected = No Problems in skype.
    3. If the problem occurs, i can use skypes feature for switching the mic from one to another, to reactivate the mics again. As this is not working all the time and is somehow a process of luck, it is still not a good solution.

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  • Nick Lyttle

    The problem persists for me, even with Capture uninstalled. It is however far less common but still not reliable enough to operate for a larger meeting or webinar on Zoom, until I used a totally different mic input that is.

    I can now reliably broadcast for 2-3 hours in a Zoom meeting using a USB mic input (much more professional setup with Countryman mic and Shure wireless mic to Shure pickup and through pre-amp in through USB input as the mic input that is then chosen in Zoom or whatever app (Skype) but this would not be commercially worthwhile for casual Zoom or Skype meetings, but if a business choice - it is worthwhile. The camera is great when that mic input is stable.

     

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  • Ewan Ridley

    I am having these same issues.

    I am running the StreamCam and using the integrated microphone for video calls. When i first tested the audio and video quality i did so using the windows camera as a quick test and all seemed okay. Since then this has not been the case.

    I have experienced all of the problems people have mentioned above, when using all the various forms of video conferencing and recording etc. I experienced this issue before I installed Capture, as I had no knowledge of it nor any intention to use it.

    I have spent many hours on multiple days trying to find the cause of the issue. I have investigated any available software that may help resolve the issue. I installed LogiCameraSettings 2.12.8, but found no helpful settings. I had assumed it to be due to audio clipping so attempted to adjust mic volume levels but there was no improvement. plus despite turning the microphone volume down, windows appears to automatically adjust the microphone volume based on the input levels or something. I have just installed Logitech Capture 2.02.155, and taken recording where I experience the same broken glitchy poor quality audio recording that is at best hard to listen to and at worst there is no audio at all.

    My only alternative is to use headphones which have a microphone, this gives me good audio, microphone and excellent video, but it is not correct and i need a propper and better solution to the problem instead of a workaround. The in built stereo microphones should be capable of providing me with sufficiently good recording that i do not need to wear headphones for extended periods.

    Can anybody explain why this is happening and what can be done to fix or prevent it.

    My next step is to uninstall capture as others have mentioned this is beneficial for them, however i foresee no improvement as i also had the issues before it was installed

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  • Johannes Paul

    One thing i would also like to mention, which maybe others experience too?

    My Cam gets pretty warm, not hot, but very warm in a way i would never expect from a cam! (probably over 40°)
    Maybe it's a hardware/overheating problem?

    Anyways. There needs to be a solution!
    Does Logitech not react because this thread is marked as "solved"?
    Should we open another Thread?

     

     

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  • Ewan Ridley

    I have not noticed this but have limited use of my camera to date.

    You make a good point. I have just created a new thread as a copy and paste of my comments above.

    https://support.logi.com/hc/en-us/community/posts/360052257253-StreamCam-repeated-microphone-break-up-or-loss-during-Google-Meet-etc-

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  • Tommie

    For me uninstalling all Logitech Software was the trick to make the camera/micropone reliable in Google/Zoom/Pexip.

    Unforertunalately i do miss a lot of functionality usally provided with Logitech software. I see the latest Capture software is still version xxxxx02.155 so Logitech still dit not provide a solution yet.  Really bad support. Do not buy this camera!!!

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