Have been fighting and troubleshooting an incessant problem since getting my StreamCam a week+ ago. It hooks up fine, works fine - EXCEPT when I'm in Zoom or Skype where the microphone inexplicably and repeatedly stops working. In Zoom if I simply click the mute/unmute button it starts working again but it fails repeatedly and with no predictability every time. The same thing happens in Skype but I have to restart that client to resolve. Obviously unusable.
Some of the troubleshooting I've worked through over the past several days:
Ensuring all Privacy Settings are good (over and over again - not an issue)
Power Management for the USB ports (made sure none were being suspended for power saving)
Disabling XBOX Game Bar capture settings because of a suggested fix (did nothing)
Eliminating "Exclusive Control" of the Microphone
Updated all drivers, Device, USB ports, etc. etc. etc.
Uninstalls and Clean Reinstalls of the Hardware and Software (StreamCam, Zoom, etc.)
Trying different USB ports (I even bought a 3.1 adapter wondering if my USB C port was having issues)
Another thing that has been perplexing is that the camera AND microphone otherwise function well. Image is great and I never lose camera. Image + Sound work great in Logitech Capture and I can even record audio-only separately in Voice Recorder without any problems. In Zoom though I have to babysit the mic and re-enable it repeatedly when people tell me they can't hear me and like I said Skype is un-usable right now as a drop is permanent without a restart of the client.
There may even be more that I'm forgetting. This has been a multi-day odyssey...
As I sit here right now though I tried one last thing and it is SO FAR working for 23+ mins without a single drop:
I uninstalled the Logitech Capture software.
I've been duped by a single positive session in earlier troubleshooting but I'm even noticing more sensitive pick up from the mic if the graphic indicators are anything to go by. If this solution sticks I'll happily keep using but I'm afraid I'll have to return if it doesn't because I'm at wit's end trying to get this thing to work.
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