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Harmony Elite - Apple TV Skip Not Working

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7 comments

  • Kalai

    Hi Matt Greer,

    Apologize for the trouble. We have already forwarded the issue to our data team and they are working on it. Can you please mention the model of the Apple TV, it will be helpful for us to forward to your details.

    Looking forward to hearing from you.

    Thanks,

    Kay

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  • Matt Greer

    Model of the Apple TV 4K.  Model A1842, tvOS 13.4 (17L256).

    What's curious is that my Harmony 900 can do it.  I used the Learn feature for the Harmony Elite and it worked, but my concern is that if I no longer have the Harmony 900 I won't be able to re-teach the Elite.  During my configuration attempts I removed and re-added the Apple TV device and it again could not SkipForward not SkipBackward.  I'll have to use the old remote to program the new remote.  This is not desirable long term.

    I looked at the Harmony software used to program the 900.  It had "Page Up" and "Page Down" assigned to the button which was able to skip forward and backward.  Hopefully that provides some clue as to what is being sent to the Apple TV?

     

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  • Matt Greer

    It seems this issue has been going on for six months or longer.  What did your data team come up with six months ago?

     

    https://support.logi.com/hc/en-001/community/posts/360037023094-Apple-TV-4K-skip-or-next-chapter-command-not-available-

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  • Matt Greer

    Should I return the remote?  Is it defective?  Time is limited.

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  • Kalai

    Hi Matt Greer,

    Apologize for the trouble. The issue is not related to the remote, it is about the command and the device. I will get back to you as soon as possible with possible troubleshooting steps.

    Thanks,

    Kay

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  • Matt Greer

    I think if I was able to talk to someone this could get resolved fairly quickly.  I can't be the first person to encounter this and I'd be willing to bet I made a mistake somewhere.  Whom should I call?

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  • DaveF

    Hi, any updates? I have the same problem with my Harmony Elite and AppleTV (4th Gen, HD model). The Logitech Elite database for SkipFoward and SkipBack don't work. How do I fix this?

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