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Circle 2 - Solid Green Ring but off in HomeKit

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3 comments

  • james james

    For anyone else having the same problem, it turns out that if you've previously set up the camera to work in HomeKit mode, then after the purple-red reset when the light goes green it's ready to pair in HomeKit. Just remove it from HomeKit, reset the camera and when the light goes solid green use the home app to add it as a HomeKit accessory again.

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  • Balaji P

    Thanks for reaching out and sorry to hear about your experience with the Circle 2. We'd love to keep the conversation going directly with the Support Team. So, I will now go ahead and create a new ticket for you.The team will review your case and will be in touch via email as soon as possible. Do not hesitate to let us know if you have any questions as the team follows up or in the meantime as the conversation continues there.

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  • pqrtrmn

    Was this resolved? I'm having exactly the same issue, everything was working fine until a couple of days ago, now I get the solid green light and after unplugging, removing from HomeKit, reseting (hold for 9 seconds), it still won't re-pair.

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