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Circle 2 does not deactivates night mode during day

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  • Official comment
    Jennifer D

    Hi Steven, 

    Thanks for reaching out and sorry to hear about your experience with the Circle 2. We'd love to keep the conversation going directly with the Support Team. So, I will now go ahead and create a new ticket for you.The team will review your case and will be in touch via email as soon as possible. Do not hesitate to let us know if you have any questions as the team follows up or in the meantime as the conversation continues there. 

    Regards, 
    Jennifer

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  • Steven_G

    Feedback from logitec:

     

    "I request you to please follow the below steps:
    1. I request you to please remove the camera from the router and try to re add the Camera. I request
    2. Connect the camera directly to the router
    3. Connect the camera to the different network and check if the issue still persist
    4. Please confirm do you have any any Hub, Extender or Access points.
    5.  Recommend to use 2.4 GHz instead of 5.0 GHz frequency band

    I am confident that, the above article will help you to resolve your issue. If you have any other issue, kindly write back to us and I will be glad to help you."

     

    (maybe this helps someone else)

     

    My answer:

    First of all, I have this with all 4 cameras, bought at different times.
    Regarding your steps:
     
    >I request you to please follow the below steps:
    >1. I request you to please remove the camera from the router and try to re add the Camera. I request
     
    This has been performed already several times in the past. Especially when I’ve switched WLAN from 2.4GHZ to 5GhZ.
    Didn’t changed anything.
     
    >2. Connect the camera directly to the router
     
    They are wireless cameras. There is no cable connection. How?
     
     
    >3. Connect the camera to the different network and check if the issue still persist
     
    Did this. 2 Different networks with 2 different hardware vendors.
     
    >4. Please confirm do you have any any Hub, Extender or Access points.
     
    Only Access-Points, they are directly (cable) connected to the router.
     
    >5.  Recommend to use 2.4 GHz instead of 5.0 GHz frequency band
     
    This has been performed already several times in the past without any improvement.
     
    If you want to troubleshoot it - one of the cameras is again in that mode.
    it has to be something with the NIGHT MODE which is NOT TURNING off. Software issues - not network nor hardware issues.

     

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