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c920 with Elgato green screen - Chroma key effect flickers / not so good

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6 comments

  • Official comment
    Sagar

    Hi Pierre, thanks for reaching out and sorry to hear about your experience with our product. We apologize for delay in response. We'd love to keep the conversation going directly with the Support Team. So, I will now go ahead and create a new ticket for you.The team will review your case and will be in touch via email as soon as possible. Do not hesitate to let us know if you have any questions as the team follows up or in the meantime as the conversation continues there.

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  • Adelina Iskandar

    Hi there, is there any more follow up on this issue? I am experiencing the same problem with my green screen and was actually looking for buy the C920. What was described by Sagar is precisely what I am experiencing with other webcams that I've tried. I was really hoping the C920 would be able to solve my problem. Thank you .

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  • pplh

    Nothing fixed. I ended up putting the Elgato greenscreen back in its box in the storeroom. This is a total waste of my investment. I just use the logitech camera with the virtual background in MS Teams. Which is good enough. But it just feels like the logitech camera ruined my investment in the Elgato screen.

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  • Sneha D

    Hi Adelina and pplh,

    We apologize for the inconvenience, kindly try installing the latest version of Logitech Capture and let us know if the issue persists.

    https://support.logi.com/hc/articles/360025141614

    Looking forward for your reply.

     

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  • pplh

    Before making a comment, I always try the latest version of the software. 

    The videos and image that I posted in this thread are pretty much the current behavior.

    Instead of putting the burden on your users, you should try to reproduce the issue, ie get your hands on an Elgato greenscreen, and try the chroma key effect with and without the screen and you will see that with the screen the effect is worse and generates the fluctuating pixels around the figure.

     

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  • Sneha D

    Hi Valentin , Thanks for reaching out. We'd love to keep the conversation going directly with the Support Team. So, we will now go ahead and create a new ticket for you. The team will review your case and will be in touch via email as soon as possible. Do not hesitate to let us know if you have any questions as the team follows up or in the meantime as the conversation continues there.

     
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