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  • Official comment
    Sagar Murmu

    Hi Mike, thanks for reaching out and sorry to hear about your experience with our product. We apologize for delay in response. We'd love to keep the conversation going directly with the Support Team. So, I will now go ahead and create a new ticket for you.The team will review your case and will be in touch via email as soon as possible. Do not hesitate to let us know if you have any questions as the team follows up or in the meantime as the conversation continues there.

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  • Carl Wilson

    Just looking at a similar problem myself.  It seems you need to go onto the Logitech support site and enter the model number (M/N) which you'll find on the label on the usb cable (U-V0028).

    Look for Webcam and driver support page

    Eventually work out the software for your camera (Probably LWS 2.80)

    Download and install that.  There's some awful user interface (Go to Advanced settings for marginally better) which allows you to control the zoom.

    You then come up with my problem - it installs the Logitech drivers, but then complains that you're using the Windows generic drivers).

    Logitech don't make it easy!

    The other option is Logitech Capture, which does allow zoom - but lags your video and audio going to the application since it's a pipeline.

     

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  • Mike Scott

    Thanks Carl. Very clunky stuff from Logitech. Not impressed.

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