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Circle view no response on home kit

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7 comments

  • Official comment
    Balaji P

    Hi Ashley, thanks for reaching out and sorry to hear about your experience with the Circle 2. We apologize for delay in response. We'd love to keep the conversation going directly with the Support Team. So, I will now go ahead and create a new ticket for you.The team will review your case and will be in touch via email as soon as possible. Do not hesitate to let us know if you have any questions as the team follows up or in the meantime as the conversation continues there.

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  • ashley ballester

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  • ashley ballester

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  • Chris4178

    I have the exact same problem -- my Circle 2 cameras have availability and reliability problems when viewing through the Home app. The most common problem I have is extended viewing of a camera feed through the Home app -- after about 3 minutes, the image goes black and the camera reports as "No Response" in Home. This happens consistently on my iOS devices (all running iOS 14.2) and my MacBook Pro running Big Sur. I cannot get consistent performance and have to quit the app and relaunch to continue viewing. I _feel_ like it's a HomeKit Secure Video issue, but not sure as I don't have any other brand of HomeKit-enabled cameras to try for comparison.

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  • ashley ballester

    Hi Chris, 

     

    What i seem to have found is i had too many devices on my WiFi network (20 in total) 

    Causing my router to kick off my cameras or not allow them the bandwidth to record or display an image. 

     

    If you have the Circle 2 camera then you can use the Logitech app to view the camera . If you have the circle view camera then I’d try reducing the amount of devices on your WiFi, it’ll be more than you think. 

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  • Joe Z

    I am having the same issue with way less devices. Was working for days but now the led of my circle view is red (streaming) but HomeKit says no response - any solutions found?

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  • ashley ballester

    Not sure how tech savvy you are but 

    1. Work out if your router Is combining 2.4 and 5hz into one WiFi signal 
    2. if it is, split it and connect everything HomeKit on the 2.4hz WiFi signal 
    3. reserve IP address for the camera 

     

     

    I’m still having issues , tech support going round in circles. Frustrating. I wonder if the google home setup has this many issues 

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