Problems with newly installed Circle View (Video and face detection)

Answered

Follow

Venus Chang

• December 25, 2020 15:52

Our new Circle View was installed on my husband's Homekit and I am being shared with, so basically I have no control on the face detection and we don't know how to set it.  Yet... we have another bigger problem - video streaming!

Both of us have 2TB iCloud storage, so we should have satisfied the criteria of using iCloud streaming of Circle View, but we found it nowhere to check the past video.  I checked some comments that a 5G router may cause this problem.. I have disabled the 5G and only 2.4G is in the apartment... and still, can't see any past video.  What have we missed or what should we do to allow we check the past video?  Also, does the face detection come with video recording?  As I cannot do anything with the face detection now, and which is the key reason how we bought this camera... please help!!!

 

-1

• Official comment

  

  Praveen R

  • December 28, 2020 11:33

  Hi there,

  Thanks for reaching out and sorry to hear about your experience with our product.

  We'd love to keep the conversation going directly with the Support Team. So, I will now go ahead and create a new ticket for you.The team will review your case and will be in touch via email as soon as possible. Do not hesitate to let us know if you have any questions as the team follows up or in the meantime as the conversation continues there.

  Regards,
  Praveen

  Comment actions Permalink
• 

  Shawn Llewellyn

  • December 28, 2020 21:34

  You need to enable HomeKit Secure Video in the home app settings for each camera. You don’t have recordings because it hasn’t been enabled on your part.

  1

  Comment actions Permalink

Please sign in to leave a comment.