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Problems with newly installed Circle View (Video and face detection)




  • Official comment
    Praveen R

    Hi there,

    Thanks for reaching out and sorry to hear about your experience with our product.

    We'd love to keep the conversation going directly with the Support Team. So, I will now go ahead and create a new ticket for you.The team will review your case and will be in touch via email as soon as possible. Do not hesitate to let us know if you have any questions as the team follows up or in the meantime as the conversation continues there.


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  • Shawn Llewellyn

    You need to enable HomeKit Secure Video in the home app settings for each camera. You don’t have recordings because it hasn’t been enabled on your part.

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