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Circle View Doorbell camera stops responding and warm.

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5 comments

  • Official comment
    Balaji P

    Hi Robert, thanks for reaching out and sorry to hear about your experience with the Doorbell. We apologize for delay in response. We'd love to keep the conversation going directly with the Support Team. So, I will now go ahead and create a new ticket for you.The team will review your case and will be in touch via email as soon as possible. Do not hesitate to let us know if you have any questions as the team follows up or in the meantime as the conversation continues there.

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  • Robert Borsky

    UPDATE:
    Sorry for the long post -
    Hello,

    After performing a factory reset (hearing the two beeps) I have reinstalled the doorbell. I have set the following settings:
    1. Reduced recording time to when it senses a person,
    2. Night vision light only on at night,
    3. Unit is on a 5GHz wireless network with the router only being approximately 15ft away as measured by tape measure.
    4. Activity zone is set to the lower 1/3 of the camera angle
    5. Notification only set to when someone rings the doorbell.

    Findings currently is the unit still gets noticeably warm in the middle of the unit between the bottom of the camera lens and the recording status LED. This is even with the night vision light off.

    I have checked the wiring in the Chime Kit and at the wall plate. All wires are separated as not to short out. The gauge is 16awg.

    Still not happy with the temperature and living in Florida I know the ambient temperature will possibly exceed the operating temperature as outline in the documentation. So are folks who live in warmer climates not able to use this doorbell without turning it off during the day and also disabling features I love about the product??

    Pending response from support.

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  • luzz

    Same issue here, but not even when installed at the door. Was simply performing the install instructions to plug in, set up wifi and look for updates and the unit is incredibly warm. Can't imagine it doing well outside in our hot southern summer weather!

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  • Robert Borsky

    Latest response is:
    Hi Robert,

    Its normal for the doorbell to get warm like any other electronics product, the concern comes when it is hot to the touch.
    If the doorbell does overheat you will get a notification in the Home Kit and the Status LED will rapidly blink red.

    When you say unresponsive, do you mean in the Home Kit only? Does your chime still ring when you press the doorbell?

    Have you noticed if the issue is different on a cloudy day vs a sunny day?

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  • Robert Borsky

    The device stops sending video via the hope app live, streaming as well as recorded. That’s area that feels warm is below the night light and above the camera status light. It’s concerning that the night light is even on when I have a porch light on. I even took a flashlight and shined it on the doorbell and the light stayed on. I wonder if the area of concern is where the light sensor is.

    There’s no noticeable difference in the type of day - cloudy or sunny.

    More to come later.

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