Sustainability Navigation

Circle doorbell motion sensor too sensitive

Answered

Comments

2 comments

  • Official comment
    Balaji P

    Hi Philip,

    Thanks for reaching us. We see that you have contacted our support team previously with the same concern. Kindly confirm, if the issue has been resolved.

    If you need further assistance with this concern, we are just an email away when you need us.

    Comment actions Permalink
  • Steve Newman

    I got a response today, which basically blamed Apple and that I should ask them to fix HomeKit. If you notice the “Motion Detected” tile in HomeKit is constantly getting triggered. You can see LogiTech’s response below. I guess no fix is coming from Logitech since they don’t believe it is their issue. Here is their response to me…

    The motion detect for the circle doorbell is based on pixel change and the detector will trigger on things that are not People, Cars or Animals.
    The Homekit uses filters to filter out those detections and ignore them.
    That filter does not extend beyond the doorbell functionality.
    Basically what that means is that the Doorbell sends all of the data that it sees to the Homekit and the Homekit decides what to do with it.

    You should reach out to Apple support to ask them to tweak the functionality of the filter to be extended outside of the doorbells usage as well.

    0
    Comment actions Permalink

Please sign in to leave a comment.