Circle 2 HomeKit - no audio recorded

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Simon Field

• January 07, 2021 07:45

There is no audio on recorded clips from the Circle camera via HomeKit. Live stream has audio but nothing on previously recorded footage. How is this resolved? I’ve tried everything obvious.

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• Official comment

  

  Praveen R

  • January 18, 2021 08:45

  Hi there,

  Thanks for reaching out and sorry to hear about your experience with our product.

  We'd love to keep the conversation going directly with the Support Team. So, I will now go ahead and create a new ticket for you.The team will review your case and will be in touch via email as soon as possible. Do not hesitate to let us know if you have any questions as the team follows up or in the meantime as the conversation continues there.

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