Thanks for reaching out and sorry to hear about your experience with our product.
We'd love to keep the conversation going directly with the Support Team. So, I will now go ahead and create a new ticket for you.The team will review your case and will be in touch via email as soon as possible. Do not hesitate to let us know if you have any questions as the team follows up or in the meantime as the conversation continues there.
Hi Sam are you using by any chance using a mesh wifi router? If so it is the problem I have an eero pro mesh system and at least once or twice a week they go offline. I think it has something to do with the signal bouncing around the mesh network.
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