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Logitech Circle View Doorbell motion detection triggers for no reason at night

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  • Official comment
    Praveen R

    Hi there,

    Thanks for reaching out and sorry to hear about your experience with our product.

    We'd love to keep the conversation going directly with the Support Team. So, we will now go ahead and create a new ticket for you.The team will review your case and will be in touch via email as soon as possible. Do not hesitate to let us know if you have any questions as the team follows up or in the meantime as the conversation continues there.

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  • Steve Newman

    I got a response today, which basically blamed Apple and that I should ask them to fix HomeKit. If you notice the “Motion Detected” tile in HomeKit is constantly getting triggered. You can see LogiTech’s response below. I guess no fix is coming from Logitech since they don’t believe it is their issue. Here is their response to me…

    The motion detect for the circle doorbell is based on pixel change and the detector will trigger on things that are not People, Cars or Animals.
    The Homekit uses filters to filter out those detections and ignore them.
    That filter does not extend beyond the doorbell functionality.
    Basically what that means is that the Doorbell sends all of the data that it sees to the Homekit and the Homekit decides what to do with it.

    You should reach out to Apple support to ask them to tweak the functionality of the filter to be extended outside of the doorbells usage as well.

     

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