Circle View keeps going offline
Answered
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Official comment
Hi ,
Thanks for reaching out and sorry to hear about your experience. We see that you have created a ticket with our support team. The team will review your case and will be in touch via email as soon as possible. Do not hesitate to let us know if you have any questions as the team follows up or in the meantime as the conversation continues there.
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NobleComment actions -
I had a reply that having fast roaming set on my wireless router might be the cause, I’ve just checked and this was set, but I haven’t had an opportunity to add the camera back to HomeKit since resetting it earlier today.
If this is the answer, it seems strange that the same settings did not previously cause a problem. I find it frustrating that Logi can just push firmware with no release notes and no option to not take it. Once (if) I get stability I’ll be blocking Internet access from the camera’s IP address.
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I’m going to bump this back up. I just started to experience this issue for the last few weeks. I have a a Circle 2 (HSV) that isn’t having any issues. Same firmware.
Camera detail:
SN: 2017CDG00J##
FW: 8.2.64Network details:
Ubiquity UniFi
WPA2 Default
FastRoaming = disabled
Wifi Band = both
Multicast = enabledAppleTV configured as HUB:
Model: A1625 (32GB)
tvOS: 14.2 (18K57)
Network: EthernetCamera Connect Stats:
Channel 3 (11ng)
Signal 84% (-57 dBm)
Rx Rate 52 Mbps
Tx Rate 72 Mbps
Power Save Not enabledAttempted Resolution steps taken:
- Cycled network (router, access point, switch)
- Power cycled camera
- Removed, reset, and re-added camera to HomeKit
- Confirmed latest updates applied for all items in question (AppleTV, iPhones, iPads, etc...)
Anyone try anything else besides FastRoaming?
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Just wanted to update this thread. Scouring the internet on this topic from reddit, apple forums, and unifi (my wifi stack) forums. I learned a lot about HomeKit and Bonjour. The Circle View would constantly drop from bonjour or wouldn’t be able to find the service even though my wifi would report it’s connected with solid signal. Check out the “Discovery” app on the app store. This app basically helps you visualize the devices available via the Bonjour service on your network. If your device doesn’t show up here (_hap._tcp.) then HomeKit won’t see it either.
After seeing my device being dropped from bonjour, I found that my Circle View camera is EXTREMELY sensitive to the channel that the 2.4GHz band is broadcasting on. In my case that is channel 1. I’d be interested to see what others have their channel set to.
So far, it’s been solid. I will update here if anything changes. Good luck to those having issues!
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I have been fighting with this for a while with my Circle View camera(s). Tried all sorts of things including Rajan' suggestion. After reading it I decided to force a fixed IP address in my router, since you can't assign it in the camera. So I just assigned it as the IP address from the camera. Since that, if the camera goes offline at least it comes back online by itself. Prior to this I had to repower it (turn it off and on). So it is much better than it was, but obviously there is a core issue with either the camera or HomeKit that should be addressed.
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mine keeps going offline every so often randomly. when I go to check my recordings I see that sometimes it went offline and back on.it stays hours almost a full day at one point when I go outside to check the camera its on a red breathing light means its streaming but not recording thats strange what should I do
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Hi Sam,
A solid red light means online and recording. I found connection issues are usually because the 2.4ghz and the 5.0 ghz networks are not split and are broadcasted as one network. The camera can only use 2.4 so it gets confused. I split my networks and paired all my HomeKit stuff to the 2.4. Also having more than one HomePod has helped a lot, I bought a HomePod mini and this helps my main home pod deal with all the processing of video clips. I have 4 Cameras all very stable now.
It also helps if you reserve the cameras IP address with your router, this helps it reconnect very fast if the camera does drop connection. -
hello thanks I did split my router 2 networks again im able to see the live stream but its not recording I turn it off and on and still nothing I unplugged it and nothing I have a HomePod mini and a Apple TV downstairs and I have two more upstairs I dont know what more to do in this situation I would hate to restart my router every single time this happens and reset the camera thats kind of a pain in the ass if u know what I mean
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Circleview is a fail.
I’ve been reading these comments and I commend everyone that has tried to address this bug, but Circleview cameras were released with this bug and only they can fix it.
We’ve tested 3 of these cameras sitting one foot from each other and adjusted the channels up and down the bandwidth pattern and they always fail to maintain a solid and consistent connection.
Logitech’s support has only provided canned responses so they are either incapable of fixing it or don’t care about it…don’t waste anymore time on these. I suggest you all begin looking for camera’s that are ‘thread’ enabled and move away from these devices.
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I also have this issue. My camera will go offline and back online after a few minutes throughout the day or night. Sometimes it will stay online for a while, but about 3 days ago now the matter got worse. I am now waking up to about 20+ notifications on my phone.
What is the best clue for Logitech is that the camera stays connected to the network 100% of the time this is happening. So I believe this could be a software/firmware bug. My friend also has the exact same issue with 1 out of 3 of his cameras.
I'm appalled to read how long this issue has been occurring. I would not have bought this camera if I knew of this issue and the fact Apple is promoting it on their web site for sale.
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It’s shameful that this problem of offline/online happens to so many people, so frequently, and Logitech gives a canned answer without actually addressing the problem.
Both of my cameras are doing it, and I’m making sure that my friends and colleagues know better than to purchase one. (And that’s not counting how Logitech abandoned its universal TV controller, as well…)
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