Circle View keeps going offline

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bernardharte

• October 13, 2020 21:38

I have a new Circle View that was working fine. It has occasionally gone offline while - I assume - firmware updates are installed. However, today it has been going offline (as reported by the Home app) very frequently which renders it unusable. Current firmware is 8.2.64

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  Noble G

  • October 20, 2020 12:25

  Hi ,
  
  Thanks for reaching out and sorry to hear about your experience. We see that you have created a ticket with our support team. The team will review your case and will be in touch via email as soon as possible. Do not hesitate to let us know if you have any questions as the team follows up or in the meantime as the conversation continues there.
  
  Regards,
  Noble

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  John Skidmore

  • October 14, 2020 20:41

  Exactly the same thing is happening to me.  The camera is only a couple of months old - same firmware as you... I guess this is a firmware bug?  Very annoying since it’s not useful to have a security camera that you can’t rely on.  Did you get any solution?

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  bernardharte

  • October 14, 2020 23:15

  I had a reply that having fast roaming set on my wireless router might be the cause,  I’ve just checked and this was set, but I haven’t had an opportunity to add the camera back to HomeKit since resetting it earlier today.

  If this is the answer, it seems strange that the same settings did not previously cause a problem. I find it frustrating that Logi can just push firmware with no release notes and no option to not take it.  Once (if) I get stability I’ll be blocking Internet access from the camera’s IP address.

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  bernardharte

  • October 15, 2020 17:43

  So far, so good. After unsetting fast roaming my View seems to be maintaining its connection.

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  bernardharte

  • October 18, 2020 17:58
  • Edited

  I spoke too soon. Camera went back to its old ways: offline most of the time. Logitech looking into it, but I suspect this one’s a lemon.
  
  

  I put another next to the problematic one. It updated to the same firmware and seems solidly connected.

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