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Circle View camera going offline




  • Official comment
    Jasmin P

    Hi Jeff Strout,

    Thanks for reaching out and sorry to hear about your experience. We'd love to keep the conversation going directly with the Support Team. So, I will now go ahead and create a new ticket for you. The team will review your case and will be in touch via email as soon as possible. Do not hesitate to let us know if you have any questions as the team follows up or in the meantime as the conversation continues there.

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  • Jeff Strout

    I have removed and re-added the camera to the Apple Home application several times.

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  • samuel61373355

    im having the same issues with my camera it keeps going offline and going back on non stop all day today I noticed what seems to be wrong ?

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  • Drew

    I have six Circleview cameras three each, at three different locations. My newest cameras at my home, go offline with regularity. The network is solid and I’m not very far maybe 15 feet from my router. I do use eero routers, but for initial set up I simply turn off 5 GHz to allow inclusion to the HomeKit network. The trouble is every few hours two of the cameras go off-line.; independently and not at the same time.. Sometimes they come back online sometimes they do not and I have to unplug them for 30 seconds. When I plug them back in they come back online. These are set up for security purposes but I cannot trust them because sometimes I will wake up in the morning and check if there’s any footage and they will have been off since 10 PM (or whatever time) until I reset them in the morning.

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  • Brian Cipresse

    I have three nest cameras, Starling (which lets Nest play nice with Home Kit), five Arlo cameras and one Logitech Circle View camera running 8.2.64. My home network has fast downlink / uplink internet. The Logitech circle view camera goes offline then online constantly. Daily. The push notifications are super fast telling me this. But it’s not so good when the Circle View camera goes South for several minutes before coming back. The Nests and Arlo cameras are never offline — unless an Arlo camera’s battery dies. 

    Is a FW update expected for Circle View? Can I push the FW update to this camera? 

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