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Logitech Capture resets my microphone volume

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9 comments

  • Official comment
    Balaji P

    Hi Pablo, thanks for reaching out and sorry to hear about your experience with the Logitech Capture. We apologize for delay in response. We'd love to keep the conversation going directly with the Support Team. So, I will now go ahead and create a new ticket for you.The team will review your case and will be in touch via email as soon as possible. Do not hesitate to let us know if you have any questions as the team follows up or in the meantime as the conversation continues there.

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  • Pablo Acevedo

    Yeah, I had previously disabled the camera mic in Windows sound control panel, and that was causing the issue. If you happened to do the same, just enable it again and it will work.

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  • Sneha D

    Hi there,

    We apologize for the delay in responding. Please follow the steps below:

    1. Uninstall and reinstall Logitech Capture
    2. Perform clean boot of your Windows Computer.
    a. Article to perform a clean boot in Windows:
    https://support.microsoft.com/help/929135/how-to-perform-a-clean-boot-in-windows
    3. Install Logitech Capture
    a. Article to install Logitech Capture:
    https://support.logi.com/hc/articles/360024849133

    Regards,
    Sneha D
    Logi Support

     

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  • Muhammed Teuvazhukov

    Hi there, your steps not work at all. I install application from official website and it give 1.10.110 version, it works correct after update to 2.06.12 it give same problem, please fix your application guys, this case pisses me off.

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  • Sneha D

    Hi Muhammed,

    Thanks for reaching out.

    Could you kindly let us know the device model name to help you accordingly.

    Regards,
    Sneha D
    Logi Support

     

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  • Muhammed Teuvazhukov

    C922 Pro

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  • Sneha D

    Hi Muhammed,

    Thanks for following up and we apologize for the delay in responding.

    Could you kindly try Logi Tune software which is compatible with C922.

    https://support.logi.com/hc/articles/360025141734

    Regards,
    Sneha D
    Logi Support

     

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  • Muhammed Teuvazhukov

    Thank you, this application don't broke my microphone and works correctly but why I cant choose resolution it only runs on default 720p?

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  • Sneha D

    Hi Muhammed,

    Thanks for following up and we apologize for the inconvenience.

    Looks like Logi Tune does not have the resolution switch option yet. Could you kindly try GHUB.

    https://support.logi.com/hc/articles/360024699934--Downloads-C922-Pro-Stream-Webcam

    Regards,
    Sneha D
    Logi Support

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