Logitech Capture resets my microphone volume

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Pablo Acevedo

• November 09, 2020 23:48

Every single time I open Logitech Capture my default microphone volume (Windows 10) turns up to 100%. Because of this I have to manually change it every time I use it. Any help with this?

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• Official comment

  

  Balaji P

  • November 25, 2020 08:18

  Hi Pablo, thanks for reaching out and sorry to hear about your experience with the Logitech Capture. We apologize for delay in response. We'd love to keep the conversation going directly with the Support Team. So, I will now go ahead and create a new ticket for you.The team will review your case and will be in touch via email as soon as possible. Do not hesitate to let us know if you have any questions as the team follows up or in the meantime as the conversation continues there.

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  Pablo Acevedo

  • April 02, 2021 21:21

  Yeah, I had previously disabled the camera mic in Windows sound control panel, and that was causing the issue. If you happened to do the same, just enable it again and it will work.

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  Sneha D

  • September 24, 2021 22:25

  Hi there,

  We apologize for the delay in responding. Please follow the steps below:

  1. Uninstall and reinstall Logitech Capture
  2. Perform clean boot of your Windows Computer.
  a. Article to perform a clean boot in Windows:
  https://support.microsoft.com/help/929135/how-to-perform-a-clean-boot-in-windows
  3. Install Logitech Capture
  a. Article to install Logitech Capture:
  https://support.logi.com/hc/articles/360024849133

  Regards,
  Sneha D
  Logi Support

   

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  Muhammed Teuvazhukov

  • April 29, 2022 08:01

  Hi there, your steps not work at all. I install application from official website and it give 1.10.110 version, it works correct after update to 2.06.12 it give same problem, please fix your application guys, this case pisses me off.

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  Sneha D

  • April 29, 2022 10:48

  Hi Muhammed,

  Thanks for reaching out.

  Could you kindly let us know the device model name to help you accordingly.

  Regards,
  Sneha D
  Logi Support

   

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  Muhammed Teuvazhukov

  • April 30, 2022 10:28

  C922 Pro

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  Sneha D

  • May 02, 2022 15:05

  Hi Muhammed,

  Thanks for following up and we apologize for the delay in responding.

  Could you kindly try Logi Tune software which is compatible with C922.

  https://support.logi.com/hc/articles/360025141734

  Regards,
  Sneha D
  Logi Support

   

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  Muhammed Teuvazhukov

  • May 04, 2022 05:06

  Thank you, this application don't broke my microphone and works correctly but why I cant choose resolution it only runs on default 720p?

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  Sneha D

  • May 04, 2022 15:52

  Hi Muhammed,

  Thanks for following up and we apologize for the inconvenience.

  Looks like Logi Tune does not have the resolution switch option yet. Could you kindly try GHUB.

  https://support.logi.com/hc/articles/360024699934--Downloads-C922-Pro-Stream-Webcam

  Regards,
  Sneha D
  Logi Support

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