C922 Not creating or saving video recordings files

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Pam Bohlmann

• December 01, 2020 04:34

New C922 with Logitech capture. Saves picture .jpgs but  after stopping video recording  there is no file is created and there is no preview available. It does not create or save a file. Intel I5 with Intel HD 4600 graphics. Have Uninstaller and rei stalled software no resolution. Video recording creates file using all other software - camera/xsplit/manycam/youcam

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• Official comment

  

  Balaji P

  • December 01, 2020 11:05

  Hi Pam, thanks for reaching out and sorry to hear about your experience with the C922 Webcam. We apologize for delay in response. We'd love to keep the conversation going directly with the Support Team. So, I will now go ahead and create a new ticket for you.The team will review your case and will be in touch via email as soon as possible. Do not hesitate to let us know if you have any questions as the team follows up or in the meantime as the conversation continues there.

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  richard merriam

  • December 01, 2020 15:46

  Hi There Pam. I sympathise for you. I have the same problem....AND I got a similar message from Balaji P about 2 months ago and still haven't heard anything. ....poor customer service?

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  Tom Fihe

  • December 01, 2020 18:49

  I'm having the same problem while using the Brio 4K webcam on a Dell Latitude E7450. I created a support ticket but have yet to receive a response. If I get an answer I will post it as a follow up comment.

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  Dorothy Bowser

  • December 04, 2020 22:18

  I'm having the same issue with Brio 4K webcam where my videos do not save, I have a Dell Optiplex 7020. 

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  Tom Fihe

  • December 04, 2020 22:26

  Follow up to my problem which may help others:

  I was trying to save files through my work computer which is connected to a server. This seemed to be causing my issue. Anywhere I tried to save on the server (including my desktop) would not work. However, when I manually dug down through the C: drive and found my username and save files somewhere within that (like Videos) it worked.

  Not sure if this will help anyone else but maybe. Good luck. I will also say that Logitech support was responsive (within 12-24 hrs of my emails)

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  Dorothy Bowser

  • December 04, 2020 22:41

  I discovered that my Dell Optiplex 7020 needs a dedicated graphics card in order to render video files. And this is why my recordings would "not save." I was able to deduce this because my video files save, webcam works and capture app works as expected when using my laptop which has ALL the necessary specs for video production.

   

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