When will parts for the new doorbell be available?

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Frank Callaham

• December 15, 2020 18:25

I know the doorbell is a new product, but when will parts be available?  The reason I ask is that I need a second chime kit -- for my house it's a deal breaker not to have my second chime work.  I reached out to support, but was simply told no, even when I asked about escalation of my request or for any ETA.  Need an answer soon or I'll need to return the doorbell.

Some feedback, the plastic case the doorbell sits in is pretty thin and flimsy.  I'm sure metal is a bad option due to the need for wifi unless you made an external antenna, but a thicker more sturdy plastic would go a long way, especially on the back where the 2 screws attach to the wall.

Thanks,

Frank

PS - please don't reply to this message with your boilerplate, I've tried your support already:

"Hi there, thanks for reaching out and sorry to hear about your experience with the Logitech doorbell. We apologize for delay in response. We'd love to keep the conversation going directly with the Support Team. So, I will now go ahead and create a new ticket for you.The team will review your case and will be in touch via email as soon as possible. Do not hesitate to let us know if you have any questions as the team follows up or in the meantime as the conversation continues there."

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• Official comment

  

  Balaji P

  • December 18, 2020 06:09

  Hi Frank, thank you for reaching out to Logitech. I would like to inform you that, there is no update yet on the release yet. We will notify you once we get the details.
  
  Thanks for choosing Logitech, have a good day.
  
  

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  Dustin Williams

  • January 03, 2021 14:37

  I am in the same boat. I need a second chime kit for a second chime. This absolutely has to be a common thing. It’s not uncommon for 2-story homes to have a chime on each floor.

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  Frank Callaham

  • January 07, 2021 08:05

  How hard is it to make a chime kit available?  When asked what would happen if I had a defective chime kit -- and was told they would ship one out after I shipped the defective one back.  So they have kits and can ship them...

  To add to this thread, I'm seeing an odd issue with the one chime I have.  If the doorbell isn't pressed hard enough, the chime doesn't ring -- the oddest part is you can still see the light in the chime kit blink on soft presses, it just doesn't activate the chime.

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