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4 comments

  • Official comment
    Praveen R

    Hi there,

    Thanks for reaching out and sorry to hear about your experience with our product.

    We'd love to keep the conversation going directly with the Support Team. So, I will now go ahead and create a new ticket for you.The team will review your case and will be in touch via email as soon as possible. Do not hesitate to let us know if you have any questions as the team follows up or in the meantime as the conversation continues there.

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  • Shawn Llewellyn

    Are you using a Mesh WiFi network?

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  • Jamie Hurt

    Hey Shawn,

    I'm not sure - I have a single Router provided by/from Verizon. No repeaters or hubs - it's a pretty simple harry-home-owner setup.

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  • Shawn Llewellyn

    Thanks for info! That would not be a mesh Wifi. Im thinking if you can check the cameras wifi signal then maybe you can pin point the problem! I would keep an eye on it every hour and see if anything is interfering with the reception. "harry-home-owner" LOL

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