Circle View Doorbell Camera is not available right right after ringing doorbell.

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Ben Campbell

• January 31, 2021 00:25

I have a circle view doorbell. Immediately after ringing the doorbell, the live stream says "camera not available". This lasts about 30 seconds to a minute. I tried disconnecting and reconnecting to force a power cycle, and it worked without problem for a few hours, then the problem came back. I also wondered if my chime was causing a voltage drop and turned it off, but the problem continues.

The rest of the time I can see the camera stream just fine--it's only a problem when someone rings the bell. Also, I see that Homekit secure video recordings are cut off when someone rings the bell.

 

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• Official comment

  

  Praveen R

  • February 01, 2021 15:01

  Hi there,

  Thanks for reaching out and sorry to hear about your experience with our product.

  We'd love to keep the conversation going directly with the Support Team. So, we will now go ahead and create a new ticket for you.The team will review your case and will be in touch via email as soon as possible. Do not hesitate to let us know if you have any questions as the team follows up or in the meantime as the conversation continues there.

  Regards,
  Praveen

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  nils

  • February 18, 2021 19:45

  Same here. Still waiting for a response from Logitech support. It defies the idea of a video doorbell right!

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  Shawn Llewellyn

  • February 18, 2021 22:49

  @nils good luck with a response more like turn tricks and jump thru a hoop.. You got to love (hate) Praveen R's responses they are all a copy and past method, no actual fixes or answers. Post an actual answer here @Praveen R so others can use it if need be.

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  nils

  • April 13, 2021 13:32

  Shawn Llewellyn you are right, never got a meaningful response. Logitech Doorbell is not a bad product but has some flaws. The support (or better, the lack thereof) is really a joke. I was expecting much more from a brand like Logitech. They really should be ashamed.

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  Casey Glass

  • June 14, 2021 01:13

  I had this problem and I had the chime module wired wrong. Correcting that fixed it.

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