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Circle View thinks it sees motion when lights turn on

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5 comments

  • Official comment
    Tim

    Hi Chris,

    Unfortunately, the Circle Doorbell will not work with lights automation and it will perceive shadows as movement.

    Regards 
    Tim C

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  • Christoph Polus

    Hey Tim.

    Thanks, but I'm asking about the Circle View, not the Doorbell.

    But if the Circle View is anything like the Doorbell and it sees any change in picture as motion, the motion sensor seems pretty useless in any automation as any pixel change or light change from the sun triggers it.

    So I guess this would be a feature request, to expose another "virtual" sensor to HomeKit where the camera doesn't react to motion, but to the filtered "detected motion from people, animals, vehicles". So motion filtered through these detection methods, and only if it recognized a person, triggers the motion sensor.

    In HomeKit it could look like 3 additional sensors.

    Motion Detected from Person, from Vehicle, from Animal. And we could use that filtered motion detection in automations. Would make it much more useful and you already have this information anyway as you trigger recordings from these events.

    Could you fordward this to your product management as feature request?

    Chris

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  • Tim

    Hi Chris,
    Apologies for putting doorbell, but yes the Circle View uses the same technology as the Circle Doorbell.

    I will pass along your feature request.

    Regards 
    Tim C

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  • Keith Batke

    I am having the same issue and would like to see some kind of fix

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  • Christoph Polus

    I got contacted by Logi support, I was asked exactly what I do, I described my automation, I was asked for screenshots of the automation, I provided them, I was asked to send in a video of how it looks, I provided the video, and after more than 1 month now Logi support says "yes turning off the light is detected as motion, which triggers the automation to turn the light back on.".

    Yes, I know, that's why I contacted support. I didn't need to provide all this information, screenshots, videos, for something that was clear from the beginning and you wanted to investigate. I feel like I just lost hours of my life to a discussion that I feel was stalled, demanded me to provide more and more data for something obvious, and then it was just said that's how it is. Really a test of one's patience. And a really bad customer experience.

    My takeaway: Yes, Logitech Circle works with HomeKit, but don't use any of its sensors for anything else than the basic function: recording video when motion is detected. Because none of the sensors that appear in HomeKit are usable in any meaningful way in an automation. Lux sensor doens't work, motion detection is useless in automations.

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