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Circle Doorbell Constant Disconnect Issue

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10 comments

  • Official comment
    Praveen R

    Hi there, thanks for following up on your case. We'd love to keep the conversation going directly with the Support Team. The team has reviewed your case and will be in touch via email as soon as possible. Do not hesitate to let us know if you have any questions as the team follows up or in the meantime as the conversation continues there.

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  • Brian Matute

    I have the same exact issue. My doorbell disconnects and reconnects itself, recently more than ever. I got today more than 30 messages all time it went down and up itself. It’s the only device having this issue. I had 50 HomeKit devices, no network or connectivity issues and only my doorbell, keeps crashing. Help.

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  • Jacob Gomez

    Did you get a resolution to this? I'm having the same issue. Doorbell worked great for almost 2 months but has just recently started constantly disconnecting.

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  • john.ledbetter john.ledbetter

    Unfortunately the response from support was to un-pair the doorbell and re-pair it. Naturally, I had done this a dozen times already. I decided that it would be best to let more firmware updates pass before trying again sometime in the future, so they went back to Apple. I’m sure you all are as annoyed as I am. Putting in the work to get it wired up and discover that it just doesn’t work like every other device in the house, is baffling. My four Logi circle HomeKit cameras work flawlessly but the doorbell (which I assumed had the same brain) turned out to be such a disappointment.

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  • Jacob Gomez

    Thanks for the reply John. The weird thing is that it worked perfectly for almost two months. I'm not sure at this point if this is an issue with Homekit or the Doorbell.

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  • Pablo Lopez

    I have the same problem, I have internet signal amplifiers next to the 600 GB door and it doesn't even work like that, it's in the shade it doesn't get the sun, the temperature is right ... the truth is a crappy product .. The bad thing that for it to work I bought the Apple TV and the stamp with taxes spent more than 400 dollars so that it would not work !!! I do not recommend it to my worst neighbor !!It's Apple's worst HomeKit product

     

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  • Carl Mattingly

    Hello,

    my circle view doorbell is having the same issue. Goes online and offline up to 30 times a day occasionally it detects motion and records video. We have reset many times checked voltage which is 24 volt. Installed a new low voltage transformer when we installed the doorbell. When we have taken the doorbell out is is terribly hot. It is not in sun but 2 hours a day this is happening at night without any sun at all.  I have turned off the night vision light and status light to try and help. I see on issues others are having is the it has been a common problem with doorbells getting hot. When replaced with a new doorbell the issue has went away. Please help all the notifications is very bothersome to the point that it not worth using the doorbell. 

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  • Kade Erickson

    Same thing here. I can reset / remove and add back to HomeKit multiple times but it continues to have the same problem. My doorbell also gets super hot. It worked great for a couple months but now it’s basically unusable. I’m having to reset the thing on a daily basis. 

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  • Chris

    For disconnection issues you may want to go through the information posted in the link below. If that doesn't help please submit a ticket by clicking contact us at the toip and we would be glad to assist you further with this issue. 

     

    https://support.logi.com/hc/en-us/community/posts/1500000961321-Common-issues-and-solutions-for-the-Circle-View-Doorbell

     

    Keep in mind the Doorbell has 2 ways of showing that it is overheated. You will get a flashing red LED on the front of the Doorbell and at the same time you will get an error in the Apple Home app that says Doorbell is overheated and needs to cool down. If you don't see both of those then the issue is not likely related to heat. 

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  • Scott McDonald

    I have had disconnection issues much like others here have described. The frustrating part was I could get the doorbell connected to wifi and to Homekit, but it would eventually go offline. I did a LOT of troubleshooting, and I fixed my problem. 

    My conclusion: The Circle View Doorbell does not support WiFi encryption using either the newest WPA3 standard or the older WPA2 standard if PMF (Protected Management Frames) is enabled, even optionally.

    I suggest you check your router's settings for WiFi encryption:

         (1) If the router is set to WPA2/WPA3 Personal, try changing it to WPA2 Personal and restarting your router and all other access points.

         (2) If your router is already set to WPA2 Personal, check the advanced settings for PMF status--if it is enabled (even if "optional"), set it to disabled, then restart the router and all other access points.

    In both cases, probably you will have to reset the Circle View Doorbell and re-add it to Home. But it should stay connected after that.

    Good luck.

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