Circle Doorbell Constant Disconnect Issue
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I have opened a ticket with Logitech, but I wanted to see if anyone here had a quicker solution for a Circle doorbell going offline continuously. I have two doorbells in-hand from Apple and both exhibit the same problem, which is that the camera loses connection and generally remains unresponsive until I reset and try again.
- I have the doorbell installed directly (no chime) to a new 16VAC/30VA transformer, which is not shared with any other devices. I can pair the doorbell just fine using the Home app on my phone.
- I can get the doorbell connected (without the chime) initially, but after a short time the doorbell will blink green, indicating a connection issue. It usually never reconnects. When it does connect, it works like it should with video and push notifications. It does not stay connected for long.
- I have 6 ethernet-wired Google Wifi routers throughout my home and the nearest one is within 5 feet of the door where I have the doorbell installed.
- I made sure that the doorbell was initially connected to the closest wifi mesh point, so I do not understand why it could have a connection issue UNLESS the doorbell was moving from the nearest wifi point to a much further one for some reason.
- I have 15 “Hubs” in my home (HomePods/Apple TVs), so there would not be an issue with that, either.
Anyone get help from Logitech for something like this? I have a short window in which to return the doorbells I purchased and I am hoping there is a solution.
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Official comment
Hi there, thanks for following up on your case. We'd love to keep the conversation going directly with the Support Team. The team has reviewed your case and will be in touch via email as soon as possible. Do not hesitate to let us know if you have any questions as the team follows up or in the meantime as the conversation continues there.
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I have the same exact issue. My doorbell disconnects and reconnects itself, recently more than ever. I got today more than 30 messages all time it went down and up itself. It’s the only device having this issue. I had 50 HomeKit devices, no network or connectivity issues and only my doorbell, keeps crashing. Help.
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Unfortunately the response from support was to un-pair the doorbell and re-pair it. Naturally, I had done this a dozen times already. I decided that it would be best to let more firmware updates pass before trying again sometime in the future, so they went back to Apple. I’m sure you all are as annoyed as I am. Putting in the work to get it wired up and discover that it just doesn’t work like every other device in the house, is baffling. My four Logi circle HomeKit cameras work flawlessly but the doorbell (which I assumed had the same brain) turned out to be such a disappointment.
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I have the same problem, I have internet signal amplifiers next to the 600 GB door and it doesn't even work like that, it's in the shade it doesn't get the sun, the temperature is right ... the truth is a crappy product .. The bad thing that for it to work I bought the Apple TV and the stamp with taxes spent more than 400 dollars so that it would not work !!! I do not recommend it to my worst neighbor !!It's Apple's worst HomeKit product
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Hello,
my circle view doorbell is having the same issue. Goes online and offline up to 30 times a day occasionally it detects motion and records video. We have reset many times checked voltage which is 24 volt. Installed a new low voltage transformer when we installed the doorbell. When we have taken the doorbell out is is terribly hot. It is not in sun but 2 hours a day this is happening at night without any sun at all. I have turned off the night vision light and status light to try and help. I see on issues others are having is the it has been a common problem with doorbells getting hot. When replaced with a new doorbell the issue has went away. Please help all the notifications is very bothersome to the point that it not worth using the doorbell.
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For disconnection issues you may want to go through the information posted in the link below. If that doesn't help please submit a ticket by clicking contact us at the toip and we would be glad to assist you further with this issue.
Keep in mind the Doorbell has 2 ways of showing that it is overheated. You will get a flashing red LED on the front of the Doorbell and at the same time you will get an error in the Apple Home app that says Doorbell is overheated and needs to cool down. If you don't see both of those then the issue is not likely related to heat.
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I have had disconnection issues much like others here have described. The frustrating part was I could get the doorbell connected to wifi and to Homekit, but it would eventually go offline. I did a LOT of troubleshooting, and I fixed my problem.
My conclusion: The Circle View Doorbell does not support WiFi encryption using either the newest WPA3 standard or the older WPA2 standard if PMF (Protected Management Frames) is enabled, even optionally.
I suggest you check your router's settings for WiFi encryption:
(1) If the router is set to WPA2/WPA3 Personal, try changing it to WPA2 Personal and restarting your router and all other access points.
(2) If your router is already set to WPA2 Personal, check the advanced settings for PMF status--if it is enabled (even if "optional"), set it to disabled, then restart the router and all other access points.
In both cases, probably you will have to reset the Circle View Doorbell and re-add it to Home. But it should stay connected after that.
Good luck.
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