C920 PRO HD installed as a microsoft camera on windows 10

Good afternoon, my c920 pro is automatically detected by windows 10 as a HD Pro Webcam C920 and it uses a microsoft driver.
The driver is version 10.0.1941.964 with date 21/6/2006 and it claims that the manufacturer is microsoft NOT logitech.

I installed all logitech software i found but the driver doesnt change to logitech, if i try to manually install, it reports that the correct driver for the device is allready installed, and if i try to look for drivers though windows update it also reports that i have the correct driver.

i start to believe that my camera is a chinese fake - clone as i cant explain how it uses a microsoft driver and not a logitech one.

There is a sticker on the box with the product number M/N: VU0060 and the serial number of the camera is 2107LZ925N59

Can you help identify if this is a genuine or fake camera and why it uses a microsoft driver instead of a logitech one?

Official comment

Pooja B

June 21, 2021 16:42

Hi there,

The packaging of the products may change time to time, depending upon the demand and steps Logitech would have taken to cover the demand.

However, it is important to determine that you have the right product. Please register your product to confirm the same. Refer the following steps:
1. Please follow the below link to the support page.
https://support.logi.com/hc
2. After opening the support page, below the Logitech logo on the top left corner of the screen you will find an option to register your product.
3. After clicking on it you will be redirected to a sign in page.
4. After sign in you will be able to register your product.

For customizing or to change the control of the webcam, I kindly request to download the Logitech Capture software:
https://support.logi.com/hc/articles/360024695174-Downloads-C920s-HD-Pro-Webcam

Regards,
Pooja
Logi support

Support

C920 PRO HD installed as a microsoft camera on windows 10

Comments

Didn't find what you were looking for?