Logitech Circle View Doorbell goes offline and night vision light stays on

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Dan Bennett

• June 21, 2021 19:33

My doorbell worked exceedinly well for about 6 months and then started intermittently going off line.  After a couple months of automatically resetting itself within a few minutes, it now goes off line and just stays offline.

When offline - the night vision light stays lit (I have it set to light up at night) and the unit gets very warm.  If I remove the doorbell from the housing - and then reconnect it, the doorbell resets and works - for awhile.  Within a day or couple days - it repeats the failure as described above.

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• Official comment

  

  Tim

  • June 22, 2021 22:17

  Hi Dan,
  I need to collect some detailed information about your HomeKit setup.
  I have created a ticket for me and you to follow up on.
  
  Best Regards,
  Tim
  Circle Doorbell Support.

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  Kevork Kazanjian

  • June 23, 2021 03:49

  I have a similar issue where doorbell goes offline then online many times through out the day. I’m not sure if the night vision light stays on as I’ve never gone outside to look at it.
  In the Home app I see red dotted line in the timeline with a crossed out camera icon during those times.

  This issue is recent, since yesterday I’d say, not sure if there was a new update that rolled out.

  I had a similar issue a few months ago where approximately at the same time every day the camera would go offline for 20+ minutes which seemed to have resolved itself.

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