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Logitech Circle View Doorbell goes offline and night vision light stays on

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  • Official comment
    Tim

    Hi Dan,
    I need to collect some detailed information about your HomeKit setup.
    I have created a ticket for me and you to follow up on.

    Best Regards,
    Tim
    Circle Doorbell Support.

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  • Kevork Kazanjian

    I have a similar issue where doorbell goes offline then online many times through out the day. I’m not sure if the night vision light stays on as I’ve never gone outside to look at it.
    In the Home app I see red dotted line in the timeline with a crossed out camera icon during those times.

    This issue is recent, since yesterday I’d say, not sure if there was a new update that rolled out.

    I had a similar issue a few months ago where approximately at the same time every day the camera would go offline for 20+ minutes which seemed to have resolved itself.

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