Circle 2 new app, omg?????? who is the engineer who created this?

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basel1.ch

• July 07, 2021 19:27
• Edited

only problems with the new version of the application while before that, no problem....

Do you test the applications before putting them in the download store?

here are the problems:

1) quit the app, log in to a web browser, return to the app, is there anything more complicated? are you serious?

2) even if you check the "stay connected" box, after a while it automatically disconnects (I tested with safar and google chrome, same problem.

3) since after a while it disconnects itself, I have to redo the operation from the beginning to connect and 1x out of 2 it doesn't work - as a result I have to turn off the phone and turn it on again to be able to connect.

4) I don't have the images anymore when I receive notifications

who can help me please?

how to go back to the old version of the application?

 

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  Bertrand1309

  • July 02, 2021 14:47

  Very good post!!
  I experience exactly the same problem…

  Thank you for fixing this Logitech ;)

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  basel1.ch

  • July 03, 2021 15:18

  we need answers:

   

  why would you deploy an update without checking if it works?

   

  when will you do something?

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  basel1.ch

  • July 03, 2021 15:25

  someone konw how to return to the old version of the app plz????????

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  Bertrand1309

  • July 03, 2021 15:31
  • Edited

  Hi,
  I tried to get back to the 3.4.5 but not possible in iPhone…
  Seems that we MUST have the new 3.5 :(

  So annoying and meaningless that we must logg in EACH TIME we use the app…

  Let’s keep on pushing Basel1! 💪🏼

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  basel1.ch

  • July 03, 2021 17:08

  it's absurd to deploy an update without testing it

   

  did you see the comments on the app store?

  all negative, everyone has the same problem

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  rayjfoley

  • July 05, 2021 08:42

  Same here....I emailed Tech support about this and got some crap reply, to which I told them fix the DAM app....its not been moved to level 2 tech support and I am still waiting....

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  Bertrand1309

  • July 05, 2021 08:49

  Thanks Rayjfoley for joining the fight ;)

  I managed to get “back to normal” by resetting each camera one at the time and get all the notifications ok. But the main issue is that we are logged off automatically after a while and need to log in again via this f@“&kr)! website again.
  Sometimes even complicated to logg in (you have to logg out on your own on the website first..).

  Just switch off this automatic disconnection Logitech! Just to start with…

  Thanks!

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  rayjfoley

  • July 05, 2021 08:53

  Bertrand1309 Yes, I am the very same.....What idiot allowed the version of the APP to be released I have email tech support again this morning about it, I have 4 cam setup and use them for security which is kinda pointless now!!!!...I think its time to move to another company!!!!

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  Bertrand1309

  • July 05, 2021 08:58

  Hope they’ll fix it soon!
  Just some programming fix. I guess they don’t put a lot of effort in this model because they’ve stoped producing it.

  It’s just frustrating and feels stupid to modify something that is working…

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  rayjfoley

  • July 05, 2021 09:00

  Bertrand1309 Yes this model of cam is discontinued and I think they want to push you into using Apple Home

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  Bertrand1309

  • July 05, 2021 09:14

  Yes but then… some circle 2 (wireless) are not apple hine compatible 🥳😅 + extra money for space on iCloud…

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  opskogly

  • July 06, 2021 12:53

  What a $hit$how the Logi ID is. Inept management no doubt responsible, pushing some soul-less agenda.

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  basel1.ch

  • July 06, 2021 19:06

  omg,

  today someone rings my doorbell

  the time I log (4x) for it to work and then  20 second to reach live ... the person had already left .... nice one

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  Bertrand1309

  • July 06, 2021 19:12
  • Edited

  Wtf…
  Sorry to read this!

  Have you got any reply from logitech?
  The only one I got was:
  “ - Forget device
  -Uninstall and re-install application
  -try to log in to the website https://www.logitech.com/en-us
  -try to use a diff device to log in”

  And of course it doesn’t help. I replied “
  - forget your new app
  - uninstall and reinstall the previous version
  - or try to update the app without continuously asking to logg in”…

  They didn’t reply 😇

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  basel1.ch

  • July 06, 2021 19:21

  same....

  always same bullshi*** that's dosen t work .... that's all

   

  how to get back to the previous version plz??????????????

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  rayjfoley

  • July 07, 2021 07:43

  Yup same crap...Still waiting to hear back from level 2 tech support, 

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  Bertrand1309

  • July 07, 2021 07:53

  Same here…
  Now they ask me to send a diagnostic… but nothings wrong with the cameras guys! Just your app that disconnects all the time!

  PS: Basel I haven’t found a way to instal the previous version on IPhone e but if you find a way to do that, thank you for sharing! ;)

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  rayjfoley

  • July 07, 2021 07:55

  Yea, been trying to find away to revert back to the old app. No luck yet, if I do I will share any update

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  basel1.ch

  • July 07, 2021 19:16

  same, same same,, they ask me to send diag...

   

  the problem is the app and this fuc°°°° login wtf?

   

  check the evaluation in app store omg ->

   

  SWITZERLAND -> https://apps.apple.com/ch/app/logi-circle/id1018340690?l=fr#see-all/reviews

   

  77 evaluation -> 77 same problme....

   

  LOGITECH PLZ GET BACK TO THE PREVIOUS VERSION OR FIX ITTTTTTTTTTT

   

   

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  basel1.ch

  • July 07, 2021 19:17

  

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  basel1.ch

  • July 07, 2021 19:20

  

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  basel1.ch

  • July 07, 2021 19:20

  

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  basel1.ch

  • July 07, 2021 19:21

  this is the APP store from SWITZERLAND..........

   

  and how about in US?? SAME???

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  Bertrand1309

  • July 07, 2021 19:31

  Same thing on the Apple store Sweden…….

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  basel1.ch

  • July 07, 2021 19:37

  damn.... OPEN YOUR EYES LOGITECH AND FIX QUICKLY PLZZZZZZZZZZZZ

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  rayjfoley

  • July 08, 2021 08:28

  actually beyond a JOKE at this stage....

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  klausdetlef

  • July 10, 2021 09:09

  Can only agree with all of the comment. It been a really great product working well with the app, and suddenly after the upgrade is it just a crappy product.
  
  Sorry to see that Logitech does not come with any feedback to all the users - either in this thread or on the support page :-(
  
  
  

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  basel1.ch

  • July 11, 2021 12:18

  new negative comment from app store switzerland...

  

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  basel1.ch

  • July 11, 2021 12:18

  new negative comments from app store France

   

  

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  basel1.ch

  • July 11, 2021 12:21

   

  I think it's a strategy for all of us to buy the next generation of cameras that are coming soon

   

   

   

   

   

   

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