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Circle 2 new app, omg?????? who is the engineer who created this?

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basel1.ch
  • Edited


only problems with the new version of the application while before that, no problem....

Do you test the applications before putting them in the download store?

here are the problems:

1) quit the app, log in to a web browser, return to the app, is there anything more complicated? are you serious?

2) even if you check the "stay connected" box, after a while it automatically disconnects (I tested with safar and google chrome, same problem.

3) since after a while it disconnects itself, I have to redo the operation from the beginning to connect and 1x out of 2 it doesn't work - as a result I have to turn off the phone and turn it on again to be able to connect.

4) I don't have the images anymore when I receive notifications


who can help me please?

how to go back to the old version of the application?

 

4

Comments

38 comments

Date Votes
  • trigger.burns trigger.burns

    The app worked pretty well before but the set back with this latest update is horrible. Broken for weeks and Logitech seem silent in the forum.

    Come on devs git revert this dismal release and roll this subpar login back.

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  • basel1.ch

    who has informations from logitech?

    for me it's radio silence

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  • john.halpin john.halpin

    Bump

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  • rayjfoley

    Hi all....this is the reply i got from Logi Support...basically there is nothing we can do!!!... 

     

     
     
     
     
     
     

    Logi_Manny (Logi)

    Jul 18, 2021, 9:42 PM UTC

    Good day Ray,
     
    We do apologize for the inconvenience that you are experiencing.
    Currently, we are still working on a way to resolve the problem that you are experiencing and for now, there is no resolution yet. Once there is an available resolution, we will notify you right away by sending an email with instructions that you can follow so you can use the Circle app again without problems.
     
    Thank you for your time and patience.
    For future reference, your ticket number for this issue is 6546647​ and you can reference it should you have any further questions regarding this case.

    ​Best regards,
    Manny
    Logitech Customer Support - Tier II 
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  • Rob5770

    Logitech, 

    Schande Schande en nogmaals schande notabene een beveigingcamera moedwillig saboteren in de hoop het nieuwe product te verkopen, maar ik ga wel naar de concurrent en hoop dat jullie veel klanten op elk gebied kwijtraken.

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  • benthalus

    It appears I have the same problem with logging in, I will open the iOS app, log in, go to Safari, log in successfully, open Logi Circle app, and nothing happens, it just sits at the login screen.

    Click log in button again, repeat, still no camera feeds.

    Uninstall and reinstall app, log in, still no camera feeds.

    How long do we give them to fix this before we start filing complaints with our state Attorneys General and look into class action lawsuits?

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  • rayjfoley

    Hi benthalus.....good luck with that!!!. I have been onto tech support for the past few weeks, and they only recently came bank and told me the following....

     

    We do apologize for the inconvenience that you are experiencing.
    Currently, we are still working on a way to resolve the problem that you are experiencing and for now, there is no resolution yet. Once there is an available resolution, we will notify you right away by sending an email with instructions that you can follow so you can use the Circle app again without problems.
     
    Thank you for your time and patience.
    For future reference, your ticket number for this issue is 6546647​ and you can reference it should you have any further questions regarding this case.

    ​Best regards,
    Manny
    Logitech Customer Support - Tier II 

     

    So we all have to sit and wait until they fix the app...which they themselves broke!!!!.....

     

     

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  • basel1.ch

    hi guys,

     

    with the new app update, I created a new post on this forum , plz support me if you still have problems

     

    https://support.logi.com/hc/en-us/community/posts/4405269868951-circle-2-app-new-version-3-5-1-OMG-PLZ-DO-SOMETHING

     

     

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