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Circle View Doorbell Connectivity Issue Fix

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8 comments

  • Donn Purington Jr

    Good news, seems like a lot of folks are fighting that issue on here. Including myself

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  • Bobby Sebastian

    Apparently a fix is being worked on and hopefully will be released soon. In response to my trouble ticket, a pre-release firmware was pushed to my device and that version fixed all the connectivity issues. Not sure when the formal release will be pushed out.

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  • Donn Purington Jr

    Ronald, one of the support staff here suggested I assign permanent or Static IP addresses to my hub (AppleTV) and to my doorbell. I then rebooted the router, the hub and the device. So far that seems to have fixed my connectivity issues.

    To do all that, you will need access to your router (for me it was the router the cable company installed during the initial home setup). I got lucky and the technicians who setup my router left the IP address of the router and the username/password on the router itself. I typed the IP address into my web browser (all numbers, for example 192.168.1.1, didn't include the https://). This got me to the router login ( enter username/password) and then to the router configurations page. From this interface I could make the changes I needed. You will have to dig around different menus and settings to find it. And try not to make changes to settings that you are not sure of, there maybe videos you can search that could help. You will also have to figure out which IP addresses are attached to each device. The doorbell physically has a MAC address printed on the back of it next to the serial #. This MAC address may show up on your router in addition to the IP address.

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  • Rachid Jeitani

    What is the version number for this new firmware? Is there an estimate as to when it might be released?

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  • Bobby Sebastian

    On my device it shows 8.12.11. Not sure when the formal release is scheduled for.

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  • Jamson Wu

    I was pushed the updated FM as well but it did not help with my online/offline issue.

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  • Mark Renaud

    How do we get this FW? I have had a ticket open for a month. Went through all the troubleshooting and still the doorbell will go offline online multiple times throughout the day. Odd thing is some days it is fine. It is on a shaded porch, don’t really think it is a heat issue. I upgraded the transformer to a 24 volt and even moved my access point to multiple locations to ensure it is getting good Wi-Fi. I have never seen the overheating warning. For the last week I have been responding to my ticket with no response from Logitech. 

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  • Patrick Farfour

    I figured I would update my status.  I too had a terrible problem with connectivity and worked with support on the issue over several weeks at least.  Although communication could have been better during the process, I too received a beta firmware update that appears to have completely fixed my issues.  As frustrating as the process with support was I was very happy to eventually realize that logi was working behind the scenes to fix and support their product.  I have no idea when the firmware will be out of beta but do believe that the connectivity issues for many will be resolved by the update.  It was mentioned that the hold up for the firmware release was picture quality issues with the camera.  I think I see the issue with the beta that they are working on but having the camera have a steady connection is a great advancement.  Good luck to all!  I do believe now that Logitech will rectify the issues for majority of users but recommend patience. 

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