Circle View Doorbell constantly getting "Motion Detected" notifications when there is no motion.

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Wendell Thompson

• July 25, 2021 21:18
• Edited

My Logitech Circle View Doorbell has been working flawlessly when we first installed it. But today, all of a sudden it is constantly sending the "Motion Detected" notification (like every 2 minutes).  When I review the video there is no motion (other than trees rustling in the wind.  I have notifications set to only send alerts when a person, animal, or vehicle is detected and I have a good activity Zone setup.  Also, it is no longer recognizing people, animals, or vehicles as it once did.  This is becoming very annoying to the point that I have to disable notifications.  Please help!

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  Steve Newman

  • July 30, 2021 11:46

  I too have this problem. Would be nice for support to respond to these issues. Maybe their “delayed response” to support calls would be improved since we wouldn’t have to call them about common problems… Oh, and maybe the product group could spend more time fixing the problems instead of having to do extra debugging for support.

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  Wendell Thompson

  • July 30, 2021 22:10

  I was able to fix my problem by factory resetting the HomeKit hub, in my case a HomePod. Hope this helps!

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  Ron Pierce

  • August 08, 2021 16:57

  I have had a similar issue, but noticed that it only happened in the evening and stopped when we went on vacation. I realized it only happened when I was actively using the Apple TV that was configured as home hub. Luckily I have another Apple TV that is rarely used to act as home hub and the alerts stopped when I transferred to it, but I’d really like a more permanent solution.

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