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Circle View Doorbell - Offline Again - Firmware Update coming?

Comments

14 comments

  • Official comment
    Tim

    Hello Thomas,

    I am creating a ticket for a more in depth look into your situation.
    Please watch for my email and follow up with the ticket.

    Thank you
    Tim
    Logitech Circle Doorbell Support

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  • Sandeep Koorse

    I need the same support Tim - I installed the doorbell and even got the installation done with your experts so that it would have the right transformer. The doorbell still goes offline a lot. I also have an Orbi mesh network and I suspect that the doorbell would be more stable with 2.4 ghz but opts for 5ghz.

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  • Bob Stanley

    I too have been having that online-offline-online issue. Last night it got worse and went offline but didn’t  came back online. The night time illumination lights stayed on well after the sun was up and was still offline. I had to cycle power to get the camera back online.  
    I too have an Orbi mesh system but the doorbell is only 10 feet from the router hotspot; the Orbi satellite is more than 100 ft farther away in the same direction. 

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  • Carl Jones

    I have owned this camera for just over a month, random offline issue typically just a couple of hours. I purchased because I had an attempted theft of my brand new trailer. So after three years of constant work I finally this week took a vacation, yes you guessed it two day in to the vacation camera is currently offline. Logitech this is inexcusable! Now I’m on vacation and have no possible way of knowing wether my trailer or home will be burglarized. What is the point of a security camera that has no consistency. I have read all forums and workarounds, so I ask the question is this product ready for market it appears not. Beyond disappointed and will not be home to address. So now I’m spending my evening of vacation hitting up forums instead of a much deserved holiday an now having to order a product that works.

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  • Jetrois Mathurin

    I've just bought mine 3 weeks ago it consistently shuts off from 7am to 6pm. ??? this makes no sense.

     

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  • Roman Hillebrand

    Same here, changed the transformer and followed all the other steps, camera is still going offline randomly. Linksys Velop MX 4200 mesh router

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  • David Bailey

    Same with an Eero 6 Pro mesh. New installation with a 24VAC/20VA transformer.

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  • sriggins

    My doorbell was offline for 4 hours today. Three Eero Pros

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  • Ben Miller

    Same issue. 4 Eero pros, one placed 10 feet away from the doorbell. Please fix this!

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  • Zach deVries

    I am having these same issues with my Circle View Doorbell. I read about an upcoming firmware update (v. 8.12.14) from a reddit forum. The user said that Logitech was able to push this firmware to his doorbell and it alleviated his connectivity issues. How do I request this firmware update? As Thomas said, the need to restart daily (sometimes twice daily) is outweighing the benefits of this device. 

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  • WinstonBenny

    I am having the same issue.  I have an Orbi mesh network with the main device positioned about 10 feet from the door, and the doorbell goes offline multiple times a day.  Sometimes not coming back online unless I remove power and then power it back up.  I have also removed the doorbell completely from HomeKit and reset it to factory.  I then started from the beginning and connected it back to HomeKit.

    It continually fails and at the moment I'm waiting for a delivery that must be left inside.  I would normally be able to see who is at the door and unlock a smart lock to them them in to deliver in the entry way.  I now have no control over the doorbell and won't be alerted to the delivery.

    When is this firmware update going to be released?  I don't want to go to the trouble of switching back to my Arlo doorbell, but I might be forced too, just so it works.

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  • Mike Cianciotto

    I am having the same issue. I have an Orbi mesh network with the main router positioned about 12 feet from the door, and the doorbell goes offline randomly multiple time a day. I’ve had the doorbell about 6 weeks.

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  • Andre Marquis

    I too am having the same issue. I have a Linksys WHW0302 Mesh Network. The doorbell worked fine for the first weeks and now I have to disconnect and reconnect the power multiple times a day to reboot it.

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  • Charles Hunnicutt

    My doorbell drops offline also for 2 reasons. Overheating in afternoon sun and loss of wifi connectivity at random times.  I do not have a mesh network.  It is restored back online by rebooting my router.

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