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Circle View Camera - Unable to view recordings - no option

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7 comments

  • darrenb darrenb

    Looking forward to a response as I am having the same issues

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  • Edward Olivares

    I'm having the same issues. 

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  • Paul Ryan

    FIXED IT LAST NIGHT. All I did was:

    - Turn off camera at outlet

    - Turn off HomePod mini at outlet (wait 30 sec). I also read that if you have more than one HomePod or Apple TV, turn them all off.

    - Turn ON HomePod mini at outlet (plus all others if you have more than 1)

    - Turn ON camera at outlet.

    I then received an alert after it all reconnected saying Camera is now set to Stream & Record.

    Now it is working perfectly fine. So simple.

     

    Thank goodness for this simple fix, after all the Logitech ticket I had raised was never attended to and could never get any support. Apple were amazing but out of their support, Logitech support was non-existent.

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  • HansRupert6853

    How I wish your solution also worked for me, but sadly, no joy here. These cameras worked exactly as advertised right out of the box when I purchased them last summer. Yet, once I had to replace my iPhone, the whole system was out of whack, and has never worked right since. And, yes, I think I've tried everything three times or more, and am absolutely exasperated. I would have spent way less time just deleting the entire Home and starting over!

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  • HansRupert6853

    Well, I'm not sure if it was that Apple Home started using a new device as the main hub (it has bounced around between the three we have) or, if was something I saw mentioned on another three: I simply removed all the members except for me (since I set it all up, it won't remove me of course), and maybe ten minutes later the cameras started recording again. Voodoo.

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  • Hei Cheng Wong

    same

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  • Joe Skorupa

    Neither my doorbell nor Circle view will record. Not pleased.

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