Sustainability Navigation

audio drops randomly while using c922 ProStream Webcam, but ONLY when using a new Dell XP17



1 comment

  • Official comment
    Palani R

    Hi William, thanks for reaching out and sorry to hear about your experience with C922. Follow the steps given below to troubleshoot the issue:


    - Make sure the webcam is connected directly to the computer and not to a hub, extender, switch,           adapters or something similar.
    - Disconnect/reconnect webcam to the same or different USB port.
    - Try different software. For example, Windows Camera app.
    - Try on a different computer.
    - Logitech webcam work on UVC drivers, which are by default included in most common operating   systems. Try to run Windows update or update your Mac to the latest macOS version.
    - Windows only:
    - Delete the webcam from Device Manager, unplug the webcam, restart the computer, and plug in the   webcam again.
    - Try updating graphics card drivers (for image issues) or audio drivers (for audio issues).
     Check hardware compatibility and troubleshoot the connection.
    - Upgrade firmware if available.



    Palani R

    Logi support

    Comment actions Permalink

Please sign in to leave a comment.