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audio drops randomly while using c922 ProStream Webcam, but ONLY when using a new Dell XP17

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  • Official comment
    Palani R

    Hi William, thanks for reaching out and sorry to hear about your experience with C922. Follow the steps given below to troubleshoot the issue:

    - https://support.logi.com/hc/articles/360023399753

    - Make sure the webcam is connected directly to the computer and not to a hub, extender, switch,           adapters or something similar.
    - Disconnect/reconnect webcam to the same or different USB port.
    - Try different software. For example, Windows Camera app.
    - Try on a different computer.
    - Logitech webcam work on UVC drivers, which are by default included in most common operating   systems. Try to run Windows update or update your Mac to the latest macOS version.
    - Windows only:
    - Delete the webcam from Device Manager, unplug the webcam, restart the computer, and plug in the   webcam again.
    - Try updating graphics card drivers (for image issues) or audio drivers (for audio issues).
     Check hardware compatibility and troubleshoot the connection.
    - Upgrade firmware if available.

    - https://support.logi.com/hc/articles/360023356913-No-video-or-webcam-not-detected-after-Windows-10-update 

    Regards,

    Palani R

    Logi support

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