Hi Deepak, thanks for reaching out and sorry to hear about your experience with Brio. Follow the steps given below to troubleshoot the issue:
- How come I’m not seeing 4K resolution with my BRIO:
Brio Manual - https://www.logitech.com/assets/65031/2/brio-4k-ultra-hd-webcam.pdf
I think just register the serial number, I will do it now as well with my product
Thank you for reaching out. Please do not hesitate to reach out to us for any further assistance. We would be more than happy to assist you anytime.
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