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5 comments

  • Official comment
    Pooja B

    Hi Amitesh, please take a moment to follow the troubleshooting steps below to try to solve the issue:

    • Make sure the webcam is connected directly to the computer and not to a hub, extender, switch, adapters or something similar.
    • Disconnect/reconnect webcam to the same or different USB port.
    • Try different software. For example, Windows Camera app.
    • Try on a different computer.
    • Logitech webcam work on UVC drivers, which are by default included in most common operating systems. Try to run Windows update or update your Mac to the latest macOS version.
    • Windows only:
      • Delete the webcam from Device Manager, unplug the webcam, restart the computer, and plug in the webcam again.
      • Try updating graphics card drivers (for image issues) or audio drivers (for audio issues).
    • Check hardware compatibility and troubleshoot the connection.
    • Upgrade firmware if available.


    Regards,
    Pooja
    Logi support

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  • Amitesh Kumar

    I HAVE PURCHASED C615 26 DAYS AGO. I AM FACING CONTINEOUS PROBLEM TO CONNECT WITH PC. I HAVE DONE EVERY THING THAT I CAN DONE BUT STILL UNABLE TO USE . 90 PERCENT TIME I HAVE TO PLUG IN AND PLUG OUT MANY TIMES TO USE IT. 

    WHEN I HAVE GONE THROUGH THE USER GUIDE IT DOES NOT SHOW ANY THING FOR WINDOW 10 OR 11. IT HAS INFORMATION FOR ONLY WINDOW 7 AND 8.

    ITS A NIGHTMARE FOR ME. PLEASE HELP

     

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  • Ronaldo Montemor

    Preciso de um Dowload a fim de colocar uma camera em meu computador no Window 8.1

     

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  • Ronaldo Montemor

    Não consigo fazer Dowloads para uma Câmera QuickCam v11.5

     

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  • Amogha A

    Oi Ronaldo,

    Agradecemos seu contato. Encontre os links abaixo para fazer o download da QuickCam v11.5.

    32 bits: http://www.logitech.com/pub/techsupport/quickcam/lws110.exe
    64 bits: http://www.logitech.com/pub/techsupport/quickcam/lws110_x64.exe

    Caso precise de suporte adicional, escreva para nós.

    Cumprimentos,
    Amogha A
    Suporte Logi

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