Logitech Rally

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IT IT

• August 26, 2021 12:33

Hi Guys, We have a Logitech Rally (Video Conference Solution) and We have an issue 

That the tap lose the Signal suddenly and image  has been transferred to The LG Screen that 's Second Monitor.

The Second thing: We have firewall and Enterprise Network, What the best Solution For Hardening and Securitize the Logitech System Without loss the Signal during the Vedio Conference Session.

Thanks.

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• Official comment

  

  Pooja B

  • August 26, 2021 13:02

  Hi there, thanks for reaching out and sorry to hear about the experience with Rally. We'd love to help open a case to provide a solution directly over email. So, we will go ahead and create a ticket for you. The team will review your case and will be in touch via email as soon as possible. Do not hesitate to let us know if you have any questions as the team follows up or in the meantime as the conversation continues there.

  
  Regards,
  Pooja
  Logi support

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  IT IT

  • August 26, 2021 15:03

  Okay 

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  Pooja B

  • August 26, 2021 15:28

  Hi there, 

  Let us know if you have any questions or concerns any time in the future.

  
  Regards,
  Pooja
  Logi support

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  Mo Zed

  • August 29, 2021 14:46

  Dear Pooja, Hope you fine, 

  There isn't any communication from Logitech's support Team until now. and We need to solve the issue urgently because it's affecting badly on Video Conference Meetings.

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  Pooja B

  • August 30, 2021 13:35

  Hi there, please do not worry, we'd love to help open a case to provide a solution directly over email. So, we will go ahead and create a ticket for you. The team will review your case and will be in touch via email as soon as possible. Do not hesitate to let us know if you have any questions as the team follows up or in the meantime as the conversation continues there.

  Regards,
  Pooja
  Logi support

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  Pooja B

  • August 31, 2021 13:57

  Hi there, 

  We have noticed that you have a ticket open with our support team in regards to the above issue. We usually redirect users to the support team if we are unable to resolve the query here.

  We'd love to keep the conversation going directly with the Support Team. We have shared the conversation with the support team. The team has reviewed your case and will be in touch via email as soon as possible.

  Let us know if there is anything we can do to assist in the future!

  Regards,
  Pooja
  Logi support

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  aymen belguesmi

  • September 01, 2021 10:01

  Dear Mo Zed

  you can download Sync from site Logitech    https://sync.logitech.com

  it detect the componenet like Tap And others and automatically update them after check updates .

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  T Arvind

  • September 01, 2021 15:37

  Hey Aymen,
  
  Thanks for reaching out and sharing the info here! Let us know if you have any questions or concerns any time in the future. 
  
  Regards,
  Arvind T M
  Logi Support

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  Mo Zed

  • August 31, 2021 13:24

  Dear Pooja,

  I need to update logitechTap Dirver.

  How can i get it?

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