Circle View Camera Randomly Going Offline

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Aaron S

• August 28, 2021 10:32

Purchased a CV from the Apple store back in January '21 and there have been no issues until now.

On Aug 26, it went offline randomly at 4:44AM. I hadn't noticed it until I got to work that day and when I returned home, I had to physically unplug the power and plug it back in to restart it. Chalked it up as a random thing and moved on.

This morning, Aug 28, I awoke and noticed the camera was not responding again since 3:40AM, so again, I unplugged it from the power source and plugged it back in to get it to work.

Firm: 8.2.64

Nothing has changed regarding placement of Camera and router. Both have been in the same room together since purchase.

Will this be a constant issue moving forward? 

Thanks

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  Shawn Llewellyn

  • August 28, 2021 11:12

  @Aaron S This has been an ongoing issue with NO tech support and NO new Firmware. This could be a great product but until Logitech gets there SH*# together nothing will change. I love the cameras and hate the SUPPORT/Lack of..

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  Ben Hills

  • September 01, 2021 16:28

  I have had the same problem for months - camera is missing security events!!

  

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  Sven Lauwers

  • September 04, 2021 16:53

  Same problem here for months. Camera not responding from outside the network, only from within the network. Stopped responding suddenly without any changes on the network. No solution from support. Only the same advice and emailsupport of rebooting and reinstalling, with no structural solution. To bad for  logitech. Will not buy and recommend any Logitech device in the future.

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  Steven W

  • September 14, 2021 15:16
  • Edited

  Same issue here too. It only occasionally happened when it first got the unit, but its happening more frequently now

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  Matthew Jones

  • September 15, 2021 04:12

  Same issue here.

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  Ueyn Block

  • October 25, 2021 02:57

  Same here and suddenly a lot more recently. I have not changed my network at all and have had rock solid connectivity with my Unifi wifi (not a mesh network).

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  Brett Flippo

  • February 09, 2023 15:11

  Same issue here. Come on Logitech, this isn’t acceptable. Issue a firmware update.

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  qczr7tgfh6

  • February 23, 2023 01:42

  I have 5 of these purchased at once...all junk.  Will not stay connected for any period of time.  Bell Giga Wifi. 2.4ghz.  Close range...selling all at a loss.  Logitech, your products and service are terrible.  

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