CircleView has stopped recording while I’m away

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Marek Sienczak

• August 30, 2021 16:39
• Edited

I have set Stream & Allow recording while I’m away. Everything worked fine and suddenly stopped recording a week ago. I have reset all devices, reinstalled apps, all the same. Still not recording after I get the notification that I have left home. I can get online, see my cats running here and there but there is no clip recorded. The interesting thing is that when I’m home and switch from Stream to Stream & Allow recording for the When Home setting then the clips are recorded. Any ideas? Was there a firmware update that ruined this feature? This drives me up the wall. If there were automation for triggering clip recording, it would be less painful and more configurable. Let’s say a voice command that switches automatically into Stream & Allow recording mode. 

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  Matteo Lupi

  • August 31, 2021 12:23
  • Edited

  Same issue here.
  From the debug I did https://discussions.apple.com/thread/253086636?login=true&page=1 it looks like the issue is due to homekit and not the camera.

  This week I'll try out a different camera (different vendor) and check whether this works or not.
  
  

  Related https://support.logi.com/hc/en-gb/community/posts/4407406890647-Circle-view-issue-with-switch-from-away-home-status?page=1#community_comment_4407503699351

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  Marek Sienczak

  • August 31, 2021 12:52
  • Edited

  I’ve been to this thread already

  https://discussions.apple.com/thread/253086636?login=true&page=1

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  Felipe Peralta

  • September 01, 2021 03:03

  Hello

  -1

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  sam andrew

  • March 21, 2022 08:20

  Hello,

  Hope you are fine same issue with me nowadays I am facing the same issue I searched a lot on the internet about this problem but I can not find the solution if you have a solution then please provide me. Thanks 

  Regards 

  Andrew Sam 

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