Logi Capture Software Sucks!
Answered
I have finally given up on Logitech putting the EFFORT to fix the logi capture software. It freezes and glitches while recording and it never did that before. I am on a new HP Envy laptop with the proper specs to run the Brio camera.
So tired of the tech reps blaming my computer specs instead of putting the time needed to make the capture software work properly.
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Official comment
Hi Jeffrey,
Please try the below troubleshooting steps which should resolve the issue.
1. Uninstall and reinstall Logitech Capture
2. Perform clean boot of your Windows Computer.
a. Article to perform a clean boot in Windows:
https://support.logi.com/hc/articles/360023183914
3. Install Logitech Capture
https://support.logi.com/hc/articles/360025141614
Regards,
Thangam
Logi SupportComment actions -
Hi Jeffrey,
We see that there is a ticket opened and our Support Team has replied to your email and are here to help. If you do not see an email yet, please check your spam/junk folders to be sure of no catches there.
Once you reply to the open email thread, the team will follow up as soon as they are able with next step or options. Let us know if you have any other questions in the meantime as the conversation continues.
Regards,
Thangam
Logi Support -
Hi Andrew,
We have noticed that you have a ticket open with our support team in regards to the above issue. So, we'd love to keep the conversation going directly with the Support Team. The team will review your case and will be in touch via email as soon as possible.
Let us know if there is anything we can do to assist in the future!
Regards,
Thangam
Logi Support -
Logitech cannot say they have answered this question if they have not resolved the issue.
LOGITECH CAPTURE version 2.00.226 software enables HD capture at 60 FPS. New versions are horrible and I wonder: why don't they fire all their programmers?
You have to be extraordinarily inept to be with the same problem for so long.
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Hi Gonzalo, please follow the below steps :
I. Uninstall Logitech Capture
2. Clean boot for Windows operating system from below link:
https://support.logi.com/hc/articles/360023183914
3. Re-install Logitech Capture
https://support.logi.com/hc/articles/360025141614
4. Manual for Capture
https://aws13-customer-care-assets.s3-us-west-2.amazonaws.com/Software/Logitech%20Capture/Logitech%20Capture%20User%20Guide.pdf
Recommended requirements
https://www.logitech.com/assets/65586/63/capture-video-editing-software.pdfAlso please try below troubleshooting steps:
- Please make sure your computer meets the recommended settings : https://support.logi.com/hc/articles/360042073534
- Make sure you have connected to a USB C type port and not using any USB Hub. To properly setup the device, please go through getting started : https://support.logi.com/hc/articles/360043221373
Regards,
Pooja
Logi support -
Just want to add that I am also terribly disappointed in the Logi Capture software. The Framerate Lag is terrible in basically every possible capture program, as well in Logi Capture itself.
I run an i9-11900K @ 5.2GHz, 32GB of 3200MHz DDR4, an EVGA 3080 Ti FTW3 ULTRA HYBRID GAMING Water-cooled GPU, and have my Logitech Brio camera plugged into a USB 3.2 20GB/s port on an MSI Z590 PRO WIFI motherboard. Everything is updated fully as of THIS VERY SECOND. I am currently running Windows 11, but have this issue on W10 (21H2) as well as every previous version of W10 for as long as I've had the camera.
TELL ME MY PC DOESN'T MEET THE SPECS FOR THIS FIVE-YEAR-OLD WEBCAM.
This is a long and well-documented issue, with no definitive correction.
You need to do better.
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