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Logi Capture Software Sucks!

Answered

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12 comments

  • Official comment
    Thangam S

    Hi Jeffrey,

    Please try the below troubleshooting steps which should resolve the issue.

    1. Uninstall and reinstall Logitech Capture

    2. Perform clean boot of your Windows Computer.
    a. Article to perform a clean boot in Windows:
    https://support.logi.com/hc/articles/360023183914

    3. Install Logitech Capture
    https://support.logi.com/hc/articles/360025141614

    Regards,
    Thangam
    Logi Support

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  • Jeffrey2871

    None of what you posted works.  The software is shit.

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  • Andrew Doyle

    Just as I feared Jeffrey. It is terrible and unfit for purpose. For me it will not sync the audio and video at all. I'm very disappointed also.

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  • Thangam S

    Hi Andrew,

    We have noticed that you have a ticket open with our support team in regards to the above issue. So, we'd love to keep the conversation going directly with the Support Team. The team will review your case and will be in touch via email as soon as possible.

    Let us know if there is anything we can do to assist in the future!

    Regards,
    Thangam
    Logi Support

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  • Gonzalo8717

    Logitech cannot say they have answered this question if they have not resolved the issue.

    LOGITECH CAPTURE version 2.00.226 software enables HD capture at 60 FPS. New versions are horrible and I wonder: why don't they fire all their programmers?

    You have to be extraordinarily inept to be with the same problem for so long.

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  • Thangam S

    Hi Gonzalo,

    Please let us know the model/name of the product you are facing an issue with Logitech Capture to check and assist you accordingly with the next steps.

    Regards,
    Thangam
    Logi Support

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  • Gonzalo8717

    Logitech Streamcam, Conected to USB 3.1 gen 2.
    Windows 10 64 bits. Completly Update. 

     2.00.226 software enables HD capture at 60 FPS
    LOGITECH CAPTURE version 2.06 shows "Conect to USB 3.0" in the same hardware

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  • Pooja B

    Hi Gonzalo, please follow the below steps :

    I. Uninstall Logitech Capture
    2. Clean boot for Windows operating system from below link:
    https://support.logi.com/hc/articles/360023183914

    3. Re-install Logitech Capture
    https://support.logi.com/hc/articles/360025141614 
    4. Manual for Capture
    https://aws13-customer-care-assets.s3-us-west-2.amazonaws.com/Software/Logitech%20Capture/Logitech%20Capture%20User%20Guide.pdf

    Recommended requirements
    https://www.logitech.com/assets/65586/63/capture-video-editing-software.pdf

    Also please try below troubleshooting steps: 

    - Please make sure your computer meets the recommended settings : https://support.logi.com/hc/articles/360042073534
    - Make sure you have connected to a USB C type port and not using any USB Hub. To properly setup the device, please go through getting started : https://support.logi.com/hc/articles/360043221373

    Regards,
    Pooja
    Logi support

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  • Karthik

    Hello Lones,

    Thank you for reaching out.

    We're so glad that the issue is resolved! Let us know if you have any questions or concerns any time in the future.

    Regards,
    Karthik. B
    Logi Support

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  • Lones Sam

    My previous comment is not approved yet. I am an internet surfer. I love to talk with like minded people and discuss related issues. Can you please approve my previous comment,

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  • Sean Stanley

    Just want to add that I am also terribly disappointed in the Logi Capture software. The Framerate Lag is terrible in basically every possible capture program, as well in Logi Capture itself.

     

    I run an i9-11900K @ 5.2GHz, 32GB of 3200MHz DDR4, an EVGA 3080 Ti FTW3 ULTRA HYBRID GAMING Water-cooled GPU, and have my Logitech Brio camera plugged into a USB 3.2 20GB/s port on an MSI Z590 PRO WIFI motherboard. Everything is updated fully as of THIS VERY SECOND. I am currently running Windows 11, but have this issue on W10 (21H2) as well as every previous version of W10 for as long as I've had the camera.

     

    TELL ME MY PC DOESN'T MEET THE SPECS FOR THIS FIVE-YEAR-OLD WEBCAM.

     

    This is a long and well-documented issue, with no definitive correction.

     

    You need to do better.

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  • Thangam S

    Hi Jeffrey,

    We see that there is a ticket opened and our Support Team has replied to your email and are here to help. If you do not see an email yet, please check your spam/junk folders to be sure of no catches there.

    Once you reply to the open email thread, the team will follow up as soon as they are able with next step or options. Let us know if you have any other questions in the meantime as the conversation continues.

    Regards,
    Thangam
    Logi Support

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