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R400 clicker/laser pointer next/prev buttons not working

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3 comments

  • Official comment
    Sneha D

    Hi Marc,

    Try the following and check if this helps:

    1. Re-seat the receiver to another USB port. Bypass the use of KVM switch boxes, port replicators, docking stations, and USB hubs if any
    2. Prefer using USB 2.0 rather than USB 3.0 ports. 
    3. try on a different computer

    Also, here's the link to the FAQ page: https://support.logi.com/hc/articles/360025331933

    Regards,
    Sneha D
    Logi Support

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  • Marc Shepard

    I found the problem and it was me.

    I thought that the clicker "<" and ">" buttons mapped to the computer "<" and ">" arrow keys, and so was stumped why the computer keys worked by the clicker didn't. I've since learned that the clicker buttons actually map to the computer pgup/pgdn keys - and I had previously disabled these keys because I don't use them and they were so close to the arrow and enter keys I kept hitting them by mistake. I re-enabled those keys and now everything works.

     

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  • Thangam S

    Hi Marc,

    Glad to know that the issue has been resolved.

    Please do not hesitate to reach out to us for any further assistance. We would be more than happy to assist you anytime.

    Regards,
    Thangam
    Logi Support

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