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Can’t reset Logi Circle 2

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5 comments

  • Official comment
    Yogeshwaran VP

    Dear lmciwe​,

    Thank you for contacting Logitech! My name is Yogi and I will be helping you with any issues you have today. I understand you would like assistance with your Circle 2 camera. I am happy to help with anything you need. Please follow the troubleshooting listed below:

    - Press the reset button until the LED flashes green and magenta.
    - Try to press without the plastic cover.
    - Especially the wireless Circle 2 needs a firm press until it resets
    - It might take longer then 8-9 seconds until green and magenta comes up

    Note: When pressing the button too long, the Circle flashes red and magenta and after restart it still might flash red and magenta. In this case try to do a reset again, but let loose once it flashes green and magenta.

    If the issue still exists, please provide me with the below information:

    1. Your email address.
    2. Let me know whether the Circle 2 camera is Wired or Wire-Free.
    3. Share the video of reset of the Circle 2 Camera.

    You can share the video by uploading it to your iCloud and share the link of the video.

    With this information, I'll be able to look into this issue further.

    Best regards,
    Yogeshwaran VP
    Logitech Customer Support
    #Circleit

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  • rayn kayni

    Thanks for posting.

     

    Speed Test

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  • Francis Van Lommel

    I got the same problem

     

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  • Christophe Garabedian

    Hi guys, same Pb here. Happy to share with you a video or any thing that can help to find the root cause.

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  • Michel7197

    Michel Peetermans

    e-mail: peetermansmichel@hotmail.com

    Identiek probleem. met opstarten van Circle 2 (wired)

    Ik denk alles te hebben geprobeerd.Alles afgesloten en weer opgestart.

    De App (geupdated)  vindt de camera niet (vorige week wel maar opstart gaat niet verder)

    Bij reset: eerst LED magenta/geel/groen

    Loslaten na 8-9 sec dan knippert magenta en rood. Maar nooit blauw en verder kan de opstart niet !

    Reset ook geprobeerd zonder de witte beschermring = zelfde resultaat

    Camera heeft tot nu probleemloos gewerkt ( S/N 1948CDC01288 )

    Heb de camera ook gewisseld op een andere Circle 2 = zelfde negatief resultaat

    HELP

     

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