Can’t reset Logi Circle 2

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lmciwe

• September 26, 2021 18:55

I had to switch out my Wi-Fi system and I have tried and tried to reset the circle 2 camera but I cant get it to go to the blue lights to repair.  I have held the reset button for 9 seconds and it just goes back to green after the blinking magenta and green LED ring. I am getting VERY frustrated to say the least!  HELP!!

1

• Official comment

  

  Yogeshwaran VP

  • October 01, 2021 12:36

  Dear lmciwe​,
  
  Thank you for contacting Logitech! My name is Yogi and I will be helping you with any issues you have today. I understand you would like assistance with your Circle 2 camera. I am happy to help with anything you need. Please follow the troubleshooting listed below:
  
  - Press the reset button until the LED flashes green and magenta.
  - Try to press without the plastic cover.
  - Especially the wireless Circle 2 needs a firm press until it resets
  - It might take longer then 8-9 seconds until green and magenta comes up
  
  Note: When pressing the button too long, the Circle flashes red and magenta and after restart it still might flash red and magenta. In this case try to do a reset again, but let loose once it flashes green and magenta.
  
  If the issue still exists, please provide me with the below information:
  
  1. Your email address.
  2. Let me know whether the Circle 2 camera is Wired or Wire-Free.
  3. Share the video of reset of the Circle 2 Camera.
  
  You can share the video by uploading it to your iCloud and share the link of the video.
  
  With this information, I'll be able to look into this issue further.
  
  Best regards,
  Yogeshwaran VP
  Logitech Customer Support
  #Circleit

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• 

  rayn kayni

  • October 10, 2021 18:04
  • Edited

  Thanks for posting.

   

  Speed Test

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• 

  Francis Van Lommel

  • October 14, 2021 13:39

  I got the same problem

   

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  christophe.garabedian christophe.garabedian

  • November 06, 2021 21:09

  Hi guys, same Pb here. Happy to share with you a video or any thing that can help to find the root cause.

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• 

  Michel7197

  • January 04, 2022 16:16

  Michel Peetermans

  e-mail: peetermansmichel@hotmail.com

  Identiek probleem. met opstarten van Circle 2 (wired)

  Ik denk alles te hebben geprobeerd.Alles afgesloten en weer opgestart.

  De App (geupdated)  vindt de camera niet (vorige week wel maar opstart gaat niet verder)

  Bij reset: eerst LED magenta/geel/groen

  Loslaten na 8-9 sec dan knippert magenta en rood. Maar nooit blauw en verder kan de opstart niet !

  Reset ook geprobeerd zonder de witte beschermring = zelfde resultaat

  Camera heeft tot nu probleemloos gewerkt ( S/N 1948CDC01288 )

  Heb de camera ook gewisseld op een andere Circle 2 = zelfde negatief resultaat

  HELP

   

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