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What Settings Must I Change To Receive Notifications When People Are Detected While Away From Home(Logitech Circle View)?



  • Official comment
    Yogeshwaran VP

    Hello awoitte,

    Thank you for contacting Logitech! My name is Yogi and I will be helping you with any issues you have today. I understand you would like assistance with the notification options in Home app.

    For us to properly understand your issue, kindly answer the questions below:

    1. May we ask when did the issue start?
    2. Is the camera showing no response or is there any message that shows up?
    3. Does the issue happen once you are away from your home or even when you're at home?

    Kindly send us screenshots or short video of the issues that you're getting for us to assist you properly.

    Thank you for being part of our Inner Circle!

    Have a great day!

    Best regards,
    Logitech Customer Support

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  • awoitte

    Currently using the above settings, the cameras will record people when they make movement around the cameras, but will not send me a notification via my phone. I have all notifications on my iPhone 12 to be visible and audible for HomeKit.

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  • Leigh

    Hi, was this issue ever answered? I am currently having the same problem...when I don't have wifi service outside, I'm not shown motion notifications from home that happened during that time outside, once iPhone is connected again. I'd like to know if there are settings that can still save notifications while iPhone is offline, so they can be viewed at a later time.  Thanks in advance

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