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g332 Headset microphone recognized by windows, but no input.

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  • Official comment
    Daryl Seaman

    Hello Andrea,

    Thank you for contacting us.

    The G332 Headset is compatible with the Windows 7, Windows 8 and Windows 10

    Alternatively you can try the below mentioned steps.

    1. Go to Device Manager (WIN+PAUSE|BREAK).
    2. Click on the View tab at the top and select Devices by container.
    3. Look for your headset/speaker and expand it. You are looking for the named device, (G332)
    4. Right-click and click Properties and then select the Driver tab.
    The Driver Provider should be Logitech ? if it?s Microsoft you don't need to change the driver.
    5. If the driver is Logitech, click Update Driver and then Browse my computer for driver software > Let me pick from a list... > and choose USB Audio Device.
    6. Click Next. This should update back to Microsoft's standard drivers.

    - Update to latest Logitech Audio Driver:
    1. On the same device in Device Manager, right-click on Properties and then click the Driver tab.
    2. Click Update Driver > Browse my computer for driver software.
    3. Click the Browse button to the right of Search for drivers in this location:
    Navigate to: C:\ProgramData\LGHUB\depots\2xxxx\driver_audio\ (note that although the five-digit number might be different, you are looking for a folder containing the driver audio folder).
    4. Click Next to update to the latest audio driver.

    - If issues persist:
    1. Go to Device Manager (WIN+PAUSE|BREAK).
    2. Click on View at the top and select View devices by container.
    3. Look for your device in the list and expand it. You are looking for the named device, (G332)
    4. Right-click and select Uninstall device.
    5. Check Delete the driver software for this device and then click Uninstall.
    6. Unplug the device and plug it back into a different USB port. It should re-enumerate and be detected in G HUB.
    7. G HUB should then download the driver for your device.

    Regards,
    Daryl Seaman
    Logi G Support

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  • Andrea Lsvc

    Hi, I am in device manager but I don't find the device, I'll attach a screenshot of how my device manager appears. Do I need to download and install a specific driver for it?

    https://imgur.com/43tSV5Q

    I also tried the headset on another pc with windows 10, same problem.

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  • Daryl Seaman

    Hello Andrea,

    Thank you for responding back to us.

    Please follow the below mentioned.

    1. Make sure the microphone cable (marked with pink and an image of a microphone on the jack) is firmly connected to the microphone input jack of your source device.
    2. If you're connected to a computer, be sure you've properly configured your computer's microphone input settings (see your computer's documentation for more information).
    3. Test your microphone with a different application on your computer, like a basic sound recording program.
    4. Check that your headset's microphone mute switch isn't activated. The mute switch is located on the ear cup of the headset, or on the inline control pod, if there is one.
    5. Try using your headset on a different computer.

    If the above mentioned does not resolve your issue, please provide your feedback on G-HUB. As the feedback you provide goes to our developers.

    https://www.surveymonkey.com/r/L9FCLG5?email=&clientId=&version=2021.4.3830

    Regards,
    Daryl Seaman
    Logi G Support

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