Sustainability Navigation

Setpoint disappeared off my computer and re-installing it does not work. Any ideas?

Answered

Comments

3 comments

  • Official comment
    Daryl Seaman

    Hello,

    Thank you for contacting us.

    We kindly request you to follow the below mentioned.

    1. Go to Uninstall a program:
    2. Start menu view: Start > Control Panel > Uninstall a program
    Classic start menu view: Start > Settings > Control panel > Programs and Features > Uninstall a program
    3. Select Logitech SetPoint from the list of programs displayed:
    4. Click Uninstall and follow the on-screen instructions.
    5. Download and install the latest version of SetPoint
    https://support.logi.com/hc/articles/360025141274
    NOTE: You may need to reboot your system after SetPoint has been installed.
    6. After your system restarts, open SetPoint to verify that the My Mouse and/or My Keyboard tabs are now available.

    Regards,
    Daryl Seaman
    Logi Support

    Comment actions Permalink
  • KrisIhli4440

    Yes, apparently something was interfering with setpoint installing, I rebooted my machine and it was able to reinstall setpoint and it is now working.

    Your website is marginal, the failure to have a clear pathway for what to install for my M570 trackball is pathetic. I installed options 2x to discover it crashes, my computers. No warning about this on your website either. 

    You can do much better with providing clear pathways to proper product support.

     

    0
    Comment actions Permalink
  • Daryl Seaman

    Hello,

    Thank you for responding back to us.

    We are glad that you are able to resolve the issue.

    We will share this with our team.

    Please do not hesitate to reach out to us for any further assistance. We would be more than happy to assist you anytime

    Regards,
    Daryl Seaman
    Logi Support

    0
    Comment actions Permalink

Please sign in to leave a comment.