Circle View Doorbell - Terrible Video Quality

Answered

Follow

Todd Harvey

• October 26, 2021 20:24

Just set up my Circle View Doorbell.  The video quality is the HomeKit app is terrible.  Significantly worse than the two Circle View cameras I have on the same app.  Is there anything that can be done?

0

• Official comment

  

  Tim

  • October 27, 2021 19:07

  Hello Todd,

  Thank you for choosing the Logitech Circle Doorbell.

   

  To better understand the video quality problem you are having, I am creating a ticket so that that you can send us an example of the quality issue you are having.

   

  Best Regards

  Tim

  Logitech Circle Doorbell Ambassador

   

   

  Comment actions Permalink
• 

  Todd Harvey

  • October 27, 2021 20:04

  Here's a screen shot from the Home app.  The top on is a Circle View Camera and the bottom the Doorbell.  Both are pointed at basically the same space.

   

  

  0

  Comment actions Permalink
• 

  Tim

  • October 29, 2021 15:26

  Hi Todd, 
  
  I created a ticket for you so that we can look into this further.
  Please check your email. and send the above images to us so we can evaluate your issue.

  Best Regards
  Tim
  Logitech Circle Doorbell Ambassador

   

  0

  Comment actions Permalink

Please sign in to leave a comment.