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HP Pro C920 - the control panel is suddenly missing



1 comment

  • Official comment
    Pooja B

    Hi Ines, please try the below steps: 

    -Re-seat the device from one USB  port to another. Use 2.0 USB port. Do not use a hub or switch.
    -Disable temporarily your computer's firewall
    -Disable "USB Selective Suspend" settings: Control Panel > System and Security > Power Options > Change Plan Settings > Change Advanced Power Settings > High-Performance (drop-down) > USB Settings > USB Selective Suspend Settings (Disable)
    -Update the generic drivers on your computer
    -Clean boot the computer
    -Try with another computer

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